Front Desk Agent (Hotel) – Lamu at Summit Recruitment and Search

Key Requirements:

• Organize the dispatch of mail and courier packages.
• Performing all check-in and check-out tasks.
• Managing online and phone reservations.
• Organize the dispatch of mail and courier packages.
• Informing customers about payment methods and verifying their credit card data.
• Maintain the appearance of the lobby / reception area.
• Receive and attend to visitors whilst they await appointment.
• Answer telephone calls, take messages and receive / welcome visitors.
• Receive documents and other deliveries for the office, ensuring that these are distributed to respective addresses.
• Handle incoming and outgoing mail including courier services; prepare mail labels for outgoing mail.

Qualifications

• Relevant bachelor’s degree or diploma in front office (hospitality).
• Must have 3 years’ experience in a 4 or 5-star hotel.
• Willing to relocate and live within hotel premises (Accommodation provided).
• Eloquent English speaker and presentable.
• Excellent communication skills, pleasant personality, and courteousness on the phone.
• Knowledge of hotel systems.
• Cohesive interpersonal skills, with ability to work under pressure and deal with people of varied orientations.
• Ability to understand and follow complex oral and written instructions and establish and maintain good working relationships with officials, other employees and the public.