Front of House Manager – Maasai Mara at Summit Recruitment and Search

Duties        

• Host a cosmopolitan selection of clients in any of the camps as required
• Host a selection of agent educational trips (both overnight stays as well as site inspections)
• Oversee guest excursions in conjunction with their guides, organising and setting up sundowners, bush meals, walking, etc.
• Ensure that tents and décor are well set and schedule their maintenance and replacement.
• Lead, mentor, and supervise all staff to uphold and exceed service standards,
• General safety and protection of all guests, staff, company property and company equipment
• Direct, coordinate and oversee the daily front-of-house operations of the camps and staff.
• Overseeing all food and beverage functions and developing and planning creative
• Reservation liaison and reporting in conjunction with the reservations/ground handling office
• Operating and using the online reservation system (ResRequest) to check the status of bookings and compile reservation reports.
• Collecting information and images for use in Blogs and social media.
• Writing guest reports after clients have departed for future reference.
• Maintain all records and provide a monthly management report.

Requirements

• Bachelor’s degree in Hospitality, Tourism or a related field.
• Minimum 5 years’ experience in a similar set up
• Reliable under pressure, able to multitask, make sound decisions, and adapt quickly to challenges.
• Comprehensive knowledge of the Maasai Mara region, including cultural sensitivity and local operations.
• Pay attention to detail and be customer-focused.
• Possesses good people, social and management skills and can lead a strong, diverse workforce.
• Ability to write reports and perform general administrative duties.