Front Office Executive at Bridge Talent Management

Job Description

We are currently hiring a Front Office Executive on behalf of our client in the hospitality industry. The ideal candidate should have prior experience working in a hotel front office environment, with a solid understanding of guest relations, reservations, and front desk operations.

Key Responsibilities:

• Handle guest check-in and check-out procedures smoothly and professionally
• Manage phone, email, and in-person reservations
• Address and resolve guest inquiries, concerns, and complaints promptly
• Maintain the guest ledger and manage billing and payment processes
• Coordinate with other departments to ensure guest satisfaction
• Manage online bookings and guest communication platforms
• Assist with daily front office reports and documentation
• Upsell hotel services and packages to maximize revenue
• Ensure professional front desk presentation and conduct

Requirements

• Minimum 2 years of experience in a hotel front office or guest service role
• Strong communication and interpersonal skills
• Familiarity with hotel reservation systems / PMS 
• Well-groomed and professional appearance
• Ability to handle high-pressure situations with grace and efficiency
• Flexible with shifts, including weekends and holidays