Front Office Manager at PrideInn

Prideinn Paradise Beach Resort is urgently seeking an experienced Front Office Manager to join our team.

KEY RESPONSIBILITIES:

• Oversee all front office operations, ensuring seamless guest experiences from check-in to check-out.
• Lead and motivate the front office team to deliver exceptional customer service.
• Handle guest inquiries, complaints, and special requests with professionalism and efficiency.
• Coordinate with other departments to ensure smooth operations and guest satisfaction.
• Manage schedules, budgets, and performance targets for the front office team.
• Uphold company policies and maintain high standards of hospitality.

REQUIREMENTS

• A degree or diploma in Hospitality Management or a related field.
• Proven experience as a Front Office Manager or in a similar role.
• Excellent leadership, communication, and problem-solving skills.
• Proficiency in hotel management software (eg, Opera, Fidelio).
• Ability to thrive in a fast-paced, customer-focused environment.
• Strong interpersonal skills and a passion for delivering memorable guest experiences.