Front Office Receptionist at Radisson Hotel Group

Job Description

Are you ready to elevate the guest experience from check-in to check-out and everything in-between? Say Yes I Can! and be a part of our dynamic world of Moment Makers.

We are currently seeking a Receptionist to join our vibrant team. At Radisson Hotel Group, we are in search of individuals who go beyond the resume – those with character, skills, talents, and a passion for creating memorable experiences.

As a Receptionist you bring an unmatched level of dedication, a focus on delivering exceptional service, and a genuine passion for creating positive guest experiences to our dynamic Front Office Team.

Our Receptionists love the hustle and bustle of life! It’s not just about check-in and check-out. It’s about everything in-between

• Welcome guests warmly and professionally upon arrival
• Perform guest check-in and check-out procedures accurately and efficiently
• Handle room allocations, key issuance, and guest information updates
• Respond to guest inquiries, requests, and complaints promptly and courteously
• Promote hotel services, facilities, and local attractions to guests
• Process walk-in reservations and assist with room bookings
• Handle payments, billing, and cashiering duties accurately
• Balance cash float and prepare end-of-shift reports
• Ensure all transactions comply with hotel policies and procedures
• Liaise with Housekeeping, Maintenance, Security, and F&B to ensure guest needs are met
• Communicate guest preferences, special requests, and VIP information effectively
• Handle incoming calls, emails, and messages professionally
• Maintain accurate guest records in the Property Management System (PMS)
• Prepare daily arrival, departure, and in-house guest reports
• Ensure compliance with data protection and confidentiality standards
• Uphold the hotel’s brand standards, grooming standards, and service culture
• Follow health, safety, and security procedures at all times
• Participate in shift handovers and daily briefings

Qualifications

• Diploma or Certificate in Hospitality Management, Front Office Operations, or a related field
• Minimum 1–2 years’ experience as a hotel receptionist or front office agent
• Experience using a Property Management System (PMS) is an added advantage
• Flexibility and a positive, Yes I Can! Attitude
• An eye for detail
• Is a creative problem-solver
• Passionate about creating extraordinary service
• Ability to work as part of a team to ensure guest satisfaction
• Strong verbal communication skills
• Likes having fun at work
• Experience in a similar position is beneficial but not essential