Consultancy on Identification of a Digital Partner to Support Digital Financial Inclusion of Refugee and Host Community Entrepreneurs at Danish Refugee Council

Scope of work and Methodology

• The Consultant will be required to prepare a detailed methodology and work plan indicating how
• the objectives of the project will be achieved, and the support required from DRC.
• Demonstrate how members are grouped on the platform. Members should be organised in savings and lending groups for training and effective service delivery.
• Self-service on multiple touchpoints for services like mobile KYC and mobile money to lower costs and extend access in hard to reach communities
• Full transparency on the group finances, all transactions and other requests such as wallet balances, savings etc
• The solution must be integrated with most of the largest MNOs – (Mobile Network Operators) in Kenya.
• Demonstrate innovative and reliable solutions put in place to meet last mile challenges in far to reach areas and financial inclusivity.
• The vendor must demonstrate that she has handled a project with 3 organisations with the size of DRC.

Deliverables

The digital platform must meet the below technical requirements to be relevant for the project:

• Simple user friendly/customer journeys.
• Mobile first design with a progressive web application.
• Multi-language support.
• Offline mode.
• Avail services on multiple touch points such as USSD/SMS/Web
• Solution should work well on low end feature phones
• Consume minimal data.
• Enforce security through SSL Encryption, PINs etc
• Back-end real time uptime/downtime monitoring
• Have secure language agnostic APIs to connect to other banking and on-demand platforms such as analytics.
• Strict data privacy and data sharing rules.
• Ability for a variety banking products/services to be made available without sensitive data sharing.

Eligibility, qualification, and experience required

The successful candidate(s) must be able to work independently to deliver the required outputs working with a variety of internal and external stakeholders. Qualifications will include:

• Minimum 3 years of experience in financial access research with an understanding of financing structures as well as technical requirements of FINTECH.
• Relevant background in development of business digital platforms.
• Experience in East Africa with an understanding of the policy environment and challenging context.
• Demonstrated experience and understanding of displacement-affected communities and their financial needs.
• Proven track record in conducting similar studies and assessments.
• Ability to structure complex insights into written and visual products that bring out key features and enable decision making