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  • Posted: Nov 30, 2022
    Deadline: Not specified
  • The Danish Refugee Council (DRC) is a humanitarian, non-governmental, non-profit organisation founded in 1956 that works in more than 30 countries throughout the world.
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    Consultancy on Identification of a Digital Partner to Support Digital Financial Inclusion of Refugee and Host Community Entrepreneurs

    Scope of work and Methodology

    • The Consultant will be required to prepare a detailed methodology and work plan indicating how
    • the objectives of the project will be achieved, and the support required from DRC.
    • Demonstrate how members are grouped on the platform. Members should be organised in savings and lending groups for training and effective service delivery.
    • Self-service on multiple touchpoints for services like mobile KYC and mobile money to lower costs and extend access in hard to reach communities
    • Full transparency on the group finances, all transactions and other requests such as wallet balances, savings etc
    • The solution must be integrated with most of the largest MNOs – (Mobile Network Operators) in Kenya.
    • Demonstrate innovative and reliable solutions put in place to meet last mile challenges in far to reach areas and financial inclusivity.
    • The vendor must demonstrate that she has handled a project with 3 organisations with the size of DRC.


    The digital platform must meet the below technical requirements to be relevant for the project:

    • Simple user friendly/customer journeys.
    • Mobile first design with a progressive web application.
    • Multi-language support.
    • Offline mode.
    • Avail services on multiple touch points such as USSD/SMS/Web
    • Solution should work well on low end feature phones
    • Consume minimal data.
    • Enforce security through SSL Encryption, PINs etc
    • Back-end real time uptime/downtime monitoring
    • Have secure language agnostic APIs to connect to other banking and on-demand platforms such as analytics.
    • Strict data privacy and data sharing rules.
    • Ability for a variety banking products/services to be made available without sensitive data sharing.

    Eligibility, qualification, and experience required

    The successful candidate(s) must be able to work independently to deliver the required outputs working with a variety of internal and external stakeholders. Qualifications will include:

    • Minimum 3 years of experience in financial access research with an understanding of financing structures as well as technical requirements of FINTECH.
    • Relevant background in development of business digital platforms.
    • Experience in East Africa with an understanding of the policy environment and challenging context.
    • Demonstrated experience and understanding of displacement-affected communities and their financial needs.
    • Proven track record in conducting similar studies and assessments.
    • Ability to structure complex insights into written and visual products that bring out key features and enable decision making

    Method of Application

    Bids can be submitted by email to the following dedicated, controlled, & secure email address:[]

    When Bids are emailed, the following conditions shall be complied with:

    • The RFP number shall be inserted in the Subject Heading of the email
    • Separate emails shall be used for the ‘Financial Bid’ and ‘Technical Bid’, and the Subject Heading of the email shall indicate which type the email contains
      • The financial bid shall only contain the financial bid form, Annex A.2 & own format financial proposal
      • The technical bid shall contain all other documents required by the tender, but excluding all pricing information
    • Bid documents required, shall be included as an attachment to the email in PDF, JPEG, TIF format, or the same type of files provided as a ZIP file. Documents in MS Word or excel formats, will result in the bid being disqualified.
    • Email attachments shall not exceed 4MB; otherwise, the bidder shall send his bid in multiple emails.

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