Assistant Operations Manager – Manned Security at G4S

Reporting to the Regional Operations Manager (Manned Security), the Assistant Operations Manager will drive revenue growth and manage relations with the customers within the Secure Solutions business. The incumbent will also promote effective and efficient management of resources and work processes that will ensure all the contractual obligations to customers are achieved in a cost effective manner whilst the company prescribed procedures and standards are applied.

Responsibilities

• Effective management of the financial performance and driving revenue growth by Identifying and exploiting new business opportunities in the area’s sphere of operations
• Efficient and effective operational management through adherence to G4S rules, regulations and procedures Management
• Effective people and supervision of staff within the region
• Ensure maintenance of customer service levels and customer retention
• Ensure health and safety at work through fostering and developing a positive safety culture at the work place

Ideal candidate:

• Knowledge and Qualifications
• Bachelor's degree or equivalent experience
• Excellent written and verbal communication skills
• Proficiency in Microsoft Office suite (Outlook, Excel, Word, PowerPoint, etc.)

Experience

• 3+ years' of experience in Operations management
• 3+ Years of Experience in Customer service Management

Technical Skills

• Technical Skills
• Security and Risk trainings
• Surveillance training
• Financial Acumen
• Advanced selling skills
• Planning and Management Skills
• People Management skills
• Conflict Management
• Negotiation Skills
• Microsoft Word – Intermediate level
• Microsoft Excel – Intermediate level (Advance level are advantageous)
• Microsoft PowerPoint – Advanced level
• ERP system(s)
• Google suite of products

Behavioural Skills – Management

• Awareness of the marketing environment
• Delivering strategy
• Driving change
• Leading people
• Delivering performance
• Working with complexity
• Managing professionally
• Customer thinking
• Collaborating and Co-operating