General Manager at Angama

As General Manager at Angama Amboseli, you will be responsible for overseeing the entire lodge operation from guest experience and team wellbeing to financial performance and community impact. You will be the heart and soul of the property, ensuring that everything runs smoothly, joyfully, and in line with Angama’s values.

This role reports to the CEO

Key Responsibilities:

• Lead and manage daily lodge operations with care, attention to detail, and a deep commitment to guest delight.
• Inspire, coach, and support a team of Heads of Department and their teams to deliver consistently exceptional
  guest service.
• Foster a culture of respect, joy, and teamwork where every team member feels valued and empowered.
• Oversee lodge finances, including budgeting, forecasting, procurement, stock control, and cost management.
• Ensure all guest touchpoints reflect Angama’s standards of intuitive, un-fussy, and heartfelt service.
• Maintain high levels of property upkeep, cleanliness, and preventative maintenance.
• Actively manage guest feedback and resolve any service issues with warmth and professionalism.
• Build meaningful relationships with community leaders, neighbors, and conservation partners.
• Uphold compliance with all legal, health, safety, and licensing requirements.
• Work closely with the worldwide support offices to align on strategy, brand, and systems.
• Support recruitment, onboarding, training, and performance management across the lodge team.
• Represent Angama with warmth and integrity in all guests, trade, and media interactions.

Key qualities of the successful candidate:

• A calm and confident leader who leads by example and creates a positive, uplifting work environment.
• Deep understanding of luxury guest expectations and a passion for exceeding them in simple, joyful ways.
• People-first and values-driven, with a strong sense of empathy, fairness, and humility.
• Strong financial, logistical, and operational management skills, with a focus on excellence and efficiency.
• An excellent communicator both as a listener and a storyteller.
• Comfortable working in a remote location and living in close community with others.
• A hands-on, solutions-focused approach to leadership, always ready to jump in and help.

Key Qualifications:

• Over 5 years of senior lodge or hotel leadership experience, with at least 3 in a General Manager role.
• Proven ability to lead large, diverse teams with a strong culture.
• Experience in high-end hospitality, preferably in East Africa or remote safari destinations.
• Strong grasp of lodge financial management, HR processes, and operational systems.
• Deep commitment to guest service, sustainability, and local community engagement.
• Tertiary education in hospitality, business, or related field preferred.