Global Manager, Services Innovation at Environmental Resources Management (ERM)

Job Profile Summary

Provide day-to-day process support and assigned project assistance to Service Development Team (SDT) members, in order to facilitate consistent application and enhancement of ERM’s Service Development process and standards and to develop and drive effective service/offer innovation projects and sales support materials.

Accountabilities

Support efficient and effective service/offer development, deployment and Go-to-Market through:

• Service/Offer Development Projects - Lead work streams under the direction of a senior consultant and in partnership with services, commercial, and technical leads, to co-create and facilitate the ERM Way of selling and delivery value to clients through:
  • Market and business assessments: Competitor reviews, pipeline and sales analyses, stakeholder surveys and interviews, ideation sessions, client feedback, and business cases for investment
  • New or enhanced value propositions and approaches that respond to unmet, market-driven client needs.
  • Client conversation materials and tools; involving coordination with ERMer commercial upskilling
  • Delivery mapping and enablement – determine what are the critical skills needed, delivery steps and process/efficiency improvement opportunities.
• Programmatic Support – Lead work streams to:
  • Ensure knowledge management standards for service development and client development tools on Minerva and the SDT SharePoint sites
  • Publicize deployment and Go-to-Market materials, results and case studies internally (Minerva, Chatter, Yammer)
  • Publicize thought leadership and success stories internally and externally (e.g., ERM.com, LinkedIn)

Job Responsibilities

Service/Offer development

• As assigned by the Global Director, Service Innovation*, and in collaboration with Service/offer leads, SMEs, Technical Communities (TCs) and Digital/Innovation Incubator, provide task support or work stream management for: * Or designee, e.g., Global Service/Offer Leader, Principle Consultant
  • Strategy sessions for differentiated value propositions, deployment, Go-to-Market, and other project phases.
  • Delivery mapping for skills, process efficiencies and value enhancement. This will be instrumental to define scope and priorities for delivery tool development, tech enablement opportunities, as well as technical training and talent acquisition.
• These responsibilities may involve working with internal resources (e.g., regional marketing, account management, graphic designers) to produce high quality sales and delivery support tools, implementation plans, and .

Knowledge Management

• Curate SharePoint site to ensure that service development guidance and tools to reflect the current standards of practice for service innovation, including deployment and Go-to-Market activities. This task may involve co-creating updates to the guidance and tools, and working with graphic designers.
• Work with Service Leaders, commercial leaders and marketing teams to ensure that Client Development Tools are visible and current on Minerva.
• Process Support – Ensure that service development guidance and tools are understood and used by team members and Service/ Offer Leaders. This responsibility may include on-boarding assistance and refresher training of team members.
• Internal Publicity – In partnership with the GSLs, ongoing internal publicity for Client Development Tools and Go-to-Market results in a variety of ERM internal channels, such as Chatter and the intranet, RCML/AD and other stakeholder updates/calls. This task may involve writing or editing the updates.

Leadership and Skills Competencies

• Collaborate and make use of effective working relationships (Group, Services, business units, global and regional marketing, technical communities, knowledge management, SustainAbility Institute etc.) to ensure strong network of resources.
• Communicate clearly with peers, colleagues, clients, etc., to ensure understanding and alignment around project goals and objectives.
• Share expertise and knowledge with staff who may benefit from our capabilities or processes. Act as a mentor and/or encourage other employees to improve and develop individual skills.
• Take responsibility for resolving people issues arising from project delivery, including providing performance feedback and making recommendations for training. Escalate performance/ resourcing/training issues the relevant line manager or service leader, as needed.
• Ensure that authorization, administrative and safety processes, policies and practices are communicated and followed (e.g. Health and Safety, expenses, expenditure, travel, etc.).
• Working knowledge of Excel, PowerPoint and Salesforce preferred; knowledge of graphics software a plus.

Education

Experience and training relevant to the environmental consulting industry is required. This will generally consist of:

• Minimum of a bachelor’s degree in environmental science/engineering, business, communications, or marketing combined with 3+ years of experience working in a business-to-business professional services consulting firm.
• Demonstrated expertise in B2B professional services consulting, in roles that sell and deliver client services and/or directly enable business development.
• Client-facing experience in the environmental consulting industry is desirable.