Global Program Lead, Kenya at VisionSpring

About You

• Mission-driven, entrepreneurial leader. You build a mission-driven unit to support the delivery of the organization’s long-term outcomes widening our outreach. You foster ideation, iteration, creativity and learning.
• Passionate about quality standards. You love understanding the quality of our services and practices and are passionate to further improve quality standards on a global scale.
• Customer centric. You center program-quality around defined value propositions, customer experience, and feedback.
• Scaling champion. You are motivated to transform local and national processes and protocols into scalable approaches that can be adjusted to reflect country contexts but ensure similar quality and client experience across the board.
• Inclusive player-coach. You mentor and develop people. In a diverse, growth-stage organization you create opportunities for participation and increased responsibility. You model vulnerability and accountability, and roll-up your sleeves to deliver when and where needed.

About Us

• VisionSpring is creating access to affordable eyewear, everywhere. Clear vision creates opportunities for increased learning, work, safety, civic participation, and quality of life.
• As a social enterprise, social change motivates us first. Our focus on sales and revenue targets serves and advances our mission objective—to increase functioning, productivity, and income earning potential for our low-income consumers by correcting refractive errors with eyeglasses.
• We are working to transform the systemic dysfunction of an optical market that has failed to deliver eyeglasses—a 700-year-old technology—to 1.1 billion consumers in need of vision correction, most of whom live on less than $4 a day.
• We serve low-income consumers, not as beneficiaries but as customers. Our customers expect a high-quality and affordable product, and they will spend limited discretionary income for the immediate and tangible benefits of vision correction.
• By selling eyeglasses, we awaken new demand and seed a viable market. By selling new eyeglasses we are able to serve four times as many people per dollar input than the alternative of donating recycled ones. To efficiently scale, we must deliver each new unit with lower cost.
• We run our business on both sales metrics and social impact measures. We use a range of organizational forms and practices to get the job done.
• We believe in scaling our impact, not our organization. We are a lean team of doers.

What You’ll Do
Support the development of the See to Earn strategy

• Develop the overall See to Earn strategy.
• Develop and grow the Livelihoods in Focus model.
• Build out the Clear Vision Workplace strategy in line with organizational vision and priorities.

Management & organization

• Work effectively with VisionSpring See to Earn Leads in each country and the global MERL team to progress the objectives for See to Earn and achieve program objectives.
• Define technical competencies and skills needed to deliver on See to Earn in all countries.
• Build the capacity of our program leads and other relevant project leads.

Monitor, Track, Evaluate & Report Results

• Ensure fully-validated monitoring and tracking of data on key trends and drivers for each of the programs under the See to Earn program and provide monthly reports on progress vs. targets and recommendations on interventions for the Country Teams to implement.
• Collaborate with the Global Evaluation and Research lead to ensure key research priorities in the See to Earn programs are identified and implemented.

Capacity building and support

• Provide continuous support to improve the quality of our See to Earn programs and the client experience in all our countries
• Organize Learning Hubs for the different programs under See to Earn to share learnings and insights.
• Develop the operational manual for the See to Earn programs and embed them in the different country programs to ensure team members have easy access and understanding of VisionSpring’s See to Earn tools, processes and systems and best practice.
• Train team members on See to Earn tools, processes and systems in collaboration with the head of the training/learning department where relevant.
• Support the recruitment, management, development of team members and motivate them to deliver the highest quality of services.
• Contribute to program knowledge management.

Business Development

• Support future project design by contributing to proposals ensuring that See to Earn programs are fully funded through collaboration with the resource mobilization team.

Requirements

• Minimum of 5 years of progressive experience on the operations side of health care service delivery, preferably with outreach services.
• Master’s degree in businesses administration, marketing, health management/public health, or commensurate work experience in related to public health programming.
• Experience in technical support and coaching of partners and/or team members.
• Ability to positively influence people without having line management relationship.
• Strong commitment to respectful collaboration with multi-lingual team members from diverse backgrounds.
• Fluency in English, written and spoken.
• Ability to travel 30% of the time. Willingness to travel internationally and work in locations with limited infrastructure.
• Preferred experience and skills: (1) Experience working in sub-Saharan Africa, India, Bangladesh; (2) Working in a high-growth or start-up environment; (3) Working in an international organization operating in low- and middle-income countries. (4) Experience as program lead.