Global Technology (Tech) Senior Associate at Nova Pioneer

Nova Pioneer is looking for a superstar Global Tech Senior Associate based in Kenya supporting our schools in Kenya and South Africa. This is an exciting opportunity to be a part of an innovative network of schools that is developing generations of innovators and leaders who will shape the African Century. 

About the role:

Key responsibilities for the role include:

• Supporting our core platforms to power our teams: Coordinating top notch support across our core platforms: Salesforce, Edadmin, and Netsuite in a timely manner to serve the end user - ensuring that support is dynamic and effective, that processes are standardised and delivery and resolution to issues arising are timely. 
• User Training: Building and executing ongoing training programmes for our internal teams to ensure they’re able to drive their work efficiently and effectively, and have fluent understanding of the tech platforms that drive their work. Going above and beyond to ensure user adoption.
• Customisation and development of platforms & syncs: Identify any custom development needs, including staying current with new features and version roll-outs / rollovers to ensure that all systems stay current and that data flows seamlessly between them.
• Network & Servers: Troubleshooting. testing, and repairing network, including maintenance and inspection of network and server systems and performing upgrades where necessary, advising schools on network set-up and improvements for cost efficiency. 
• Hardware: Supporting the management, maintenance, upgrading, and tracking of tech assets. Supporting teammates to troubleshoot where and when issues occur.
• Google Suite Management & Support: Management of google console, assisting with setting up and maintaining an accurate list of student and staff accounts on all our systems, including managing access settings and quickly changing student Chromebook device settings when needed.

About You

Skills and Qualifications required:

• Bachelor’s Degree or Equivalent in a related field, required
• You strive for excellence in every detail of your work and inspire and challenge everyone around you to do the same. 
• Our culture resonates deeply with your values—and in particular, you are excited to challenge yourself by taking risks and getting more feedback than you’ve ever gotten before
• 3+ years work experience in fast-paced, growth-oriented organisation
• Deep experience with Salesforce (or similar), Netsuite (or similar ERP), Edadmin (or other SIS)
• Proven ability to work well with stakeholders of different levels and backgrounds
• Strong communication skills.
• Experience working experience in functional and/or technical design of custom technology applications (Java, .NET, C/C++)
• Knowledge on UML, XML and SQL