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  • Posted: May 29, 2023
    Deadline: Not specified
  • Never pay for any CBT, test or assessment as part of any recruitment process. When in doubt, contact us

    The new NCBA has harnessed the power of both NIC and CBA to create a bank that brings together the best of both worlds from cutting edge mobile banking to good old-fashioned relationship management; from scalable business banking to financial services that grow as your business does; from best-in-class choice of products to investment solutions tailored to your specific needs.
    Read more about this company


    Gold Banking Relationship Officer- Kisii and Nyali

    Job Purpose Statement

    • To provide prompt personalized and efficient customer service to the bank’s High Net Worth Individuals (HNI), deepen existing customer relationships through cross sell thereby increasing customer share of wallet with the Bank Support Gold Banking Relationship Managers with end to end processing of operational requests

    Ideal Job Specifications

    • Academic: Bachelor’s degree in a business related field
    • Master’s Degree will be an added advantage


    • Customer Relationship Management Course
    • Communication Skills ( Harvard Management Mentor)
    • Customer Focus (Harvard Management Mentor)
    • Negotiation Skills (Harvard Management Mentor)
    • Certificate of Proficiency in Insurance (COP) will be an added advantage

    Desired work experience: University degree

    • Minimum 3 years’ experience in customer service role with a financial services institution.
    • In-depth knowledge of the local banking industry, banking products, banking services and banking regulations.
    • Good working knowledge and understanding of general commercial regulations and practices.
    • COP is highly desirable

    Closing on: Jun 4, 2023

    Method of Application

    Interested and qualified? Go to NCBA Group on to apply

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