Group Learning & Development Manager at CIC Insurance

PURPOSE:

In order to execute and sustain its growth and expansion strategy, the Group seeks to recruit a seasoned L& D champion to join this winning team as the Group Learning & Development Manager, reporting to the GM HR & Administration. The successful candidate will be responsible for understanding Group strategy and capability needs. In order to identify current and future learning/development skills, priorities, requirements and create leaning interventions to meet the diverse requirements of the workforce.
The role will evaluate and monitor training budget and effectiveness of L&D programs across the group. S/he will liaise with all the stakeholders to ensure continuous learning and development across the Group and to advise on sustainable training programs to be implemented within CIC Group.

Key Responsibilities:

• Identify training and development needs within the Group through job analysis, appraisal schemes and regular consultation with business leaders;
• Design and expand training and development programs based on the needs of the Company and the individual;
• Develop L&D budget and monitor the training costs of planned programs and keep within budgets and review return on investments;
• Designs learning interventions, including technical, behavioral and leadership programs;
• Develops, maintains and leads the implementation of the CIC’s Competency Framework;
• Drive a culture of continuous professional development (CPD);
• Establish a coaching culture across the Group;
• Develop effective induction and on-boarding programs in liaison with respective HRBPs;
• Facilitate the production of training materials for in-house courses;
• Monitor and review the progress of trainees through questionnaires and discussions with managers;
• Roll out CIC’s talent strategies that cover the full employment lifecycle:
• Employee acquisition: recruitment strategy, on- boarding and induction program;
• Employee development: learning and development framework and program, coaching and mentoring programs, leadership programs and performance management framework;
• Employee retention: career path framework, succession planning process and remuneration strategy;
• Collaborates and partners with the HRBPs to ensure the correct understanding and implementation of all talent management strategies and programs (detailed above) across the organisation;
• Leads the performance review process and provides guidance to HR Business Partners and Business Managers to ensure effectiveness;
• Continually research on methods and techniques of learning relevant to CIC Insurance Group;
• Coordination of training activities across the Group subsidiaries;
• Design and deliver e-learning courses, workshops and other trainings;
• Preparing a monthly training gap analysis and conduct training satisfaction surveys across the group;
• Conduct regular meetings with senior management to identify subjects to be addressed or areas in need of additional training;
• Creating visibility on training and capacity gaps to management and making appropriate recommendations;
• Evaluate & monitor effectiveness of learning & development programs.
• Ensuring that the quality of existing staff and new hires across the group are as per the regulators standards and that they meet minimum qualification.

Person Specifications

Academic Qualifications

• Be a holder of a Bachelor’s degree gained from a recognized institution;
• A Post Graduate Qualification in a business related field will be an added advantage;

Professional Qualifications

• Diploma in Human Resource Management
• Be a member in good standing of a relevant and recognized professional body;

Experience

• Minimum of six (6) years’ relevant experience, two (2) of which are at supervisory level;
• Proven experience as an L&D Manager or similar;
• Experience in e-learning course design and budget management are desirable;

Skills and Attributes

• Proficient in MS Office and Learning Management Systems (LMS);
• Confident and excellent communication and presentation skills;
• Excellent commercial & sharp business acumen;
• Critical thinking, analytical and decision making skills;
• Excellent Interpersonal and negotiation skills;
• Change Management and organisational skills and
• Proven leadership, people management and counselling skills