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  • Posted: Mar 13, 2023
    Deadline: Not specified
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    Summit Recruitment & Search was established in 2009 to address the recruitment, mass recruitment, executive search, outsourcing and training needs of companies based in Kenya or wanting to enter the Kenyan, East African, South African and African market. We have a leading proven track record in our field in South Africa, Uganda, Ethiopia, Tanzania, Rw...
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    Guest Liaison

    Responsibilities:

    • Conduct, schedule, report on guest courtesy calls and manage WhatsApp groups.
    • Update guest profiles on the property management system.
    • Maintain client data base as well as keeping track of VIP/Return guests.
    • Liaise with the Property Operations Manager on the management of the loyalty program.
    • In charge of responding to guest reviews on all reservation channels as well as review guests on airbnb upon check out.
    • Timely coordination with other team members to ensure guest requests are attended to promptly.
    • Ensure all necessary daily and monthly reports are accurate and prepared on time.
    • Upselling and keeping track on extra services.

    Qualifications:

    • Bachelor’s degree in hospitality or Equivalent.
    • Minimum of 3years of experience in a Hospitality sector.
    • Excellent listening and communication skills.
    • Excellent planning, organizing and interpersonal skills.
    • Sound decision making and a team player.
    • Proactivity in engaging guests and colleagues
    • Technologically savvy.

    Method of Application

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