Guest Relations Executive at Fairmont Hotels & Resorts

In your role as the Guest Relations Executive, you will consistently exceed Guest expectations by providing highest levels of Guest satisfaction, acting as an Ambassador for the Hotel.

What is in it for you:

• Global Accor benefits 
• Employee benefit card offering discounted rates at Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world

 What you will be doing:

• Ensure all members consistently receive all benefits, and repeat guests and other VIP’s receive special recognition and service
• Meet and greet VIP guests personally
• Update and maintain repeat guest history system
• Send prepared welcome cards and amenities to room prior to guest arrival
• Ensure to interact with the guests & enable the team to understand guest requirements.
• Liaise closely with Concierge for Hotel events, restaurant promotions and special VIP requests or preparations.
• Prepare compendiums prior guest arrival and check-into system if necessary
• Maintain close contact with Concierge for new arrivals and departures
• Take initiative to add a personalized experience
• Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling

 Your experience and skills include:

• Previous experience as a Guest Relations Executive is required
• Diploma in Hotel Management or related field
• Service focused personality is essential; experience is an asset
• Prior experience working with Opera 
• Fluency in English; additional languages are a plus