Guest Service at Africa Management Solutions Limited (AMSOL)

Job Purpose:

To provide operational support to the team and enhance guest experience by delivering a high level of guest service, providing the right information, and resolving customer complaints.

Description Performance Indicators

• Greet guest warmly & assist them with the check-in and check-out and any other enquiries they may have.
• Provide exceptional customer service by addressing guest needs, questions, and concerns promptly and professionally.
• Operate point-of-sale systems accurately and efficiently.
• Assist guests with purchasing tickets, season passes, and memberships.
• Verify tickets and manage entry queues to ensure a smooth flow of guests.
• Provide guests with information about the attraction.
• Address and resolve guest complaints or issues in a courteous and effective manner.
• Escalate unresolved issues to the management as necessary.
• Respond to guest emergencies or incidents promptly, ensuring the safety and well-being of all guests.
• Follow protocols and procedures for handling emergencies.
• Gather and report guest feedback to the management team to help improve the services and amenities.
• Mentor new team members and provide support as needed.
• Offer directions and assistance in the facilities.

Qualifications, Experiences, Skills

• Diploma in Customer service, Sales, Marketing, or a related field..
• 1-2 years of proven experience as a party host in a family entertainment center, amusement park, recreation facility, or similar environment is preferred.
• English (Written and Spoken), No Fear of Heights, Able to Work Outdoor.