Head, Consumer Business LDFS at NCBA Group

Job Purpose Statement

The Head of LOOP Payments Business is responsible for ensuring that market opportunities match LOOP DFS's strategy and strategic directions. The role holder will manage the growth of Consumer and Business payment verticals in the business. Will ensure that they drive activation, retention and monetization of the payments business. The holder of this role will be responsible for management of all the growth managers in the business.

The role holder is responsible for the commercial design, implementation, monetization and overall ownership of the commercial strategy of the payments vertical. They will use platform design strategies and business modelling techniques to unpack payments identify investment grade opportunities, develop businesses cases, seek approval and buy in for the business cases, and rally cross functional teams to deliver on the vision of the payments. They will drive payment innovation, optimizing user experience and reducing payment costs.

The role holder will oversee relationships with payment service providers, banks, and card networks.

Key Accountabilities (Duties and Responsibilities)

Strategy & Financial 

• Responsible for driving up average revenue per user
• Gross margin growth by managing costs, optimizing pricing strategies, and driving operational efficiency 
• Increase the company's market share in all the Payments market by identifying and pursuing growth opportunities

 Internal business processes 

• Optimize the company's growth processes to ensure reliable customer growth 
• Manage risk to identify and mitigate potential risks, ensure regulatory compliance

Customer 

• Drive customer acquisition and retention by identifying and pursuing new customer segments, developing effective sales and marketing strategies, and delivering value 

Learning & Growth 

• Prioritize continuous learning and development for self and team by staying up to date with industry trends

Job Specifications

Academic:

• A Bachelor’s degree in Computer Science or Business or related fields.
• MBA or a Master’s degree in a business field is desirable.

Work Experience:

• At least ten (10) years' work experience, five (5) of which should have been in management position in a Technology or Fintech. Should have participated in strategy development and implementation, and having led large successful business development projects and/or initiatives.