Head, Group Internal Consulting at NCBA Group

JOB PURPOSE STATEMENT

The Head, Group Internal Consulting is responsible for the comprehensive delivery of a portfolio of projects, programs and consulting engagements. This leader will leverage their experience in management consulting as well as deep program management capabilities to serve as the senior point person for a portfolio of programs delivered by their team and at times personally lead some of the most challenging NCBA Group enterprise programs.

KEY RESULT AREAS

Perspective     % Weighting

Leadership/ Supervisory Role (20%)

• Leading a diverse team of internal consultants/program managers; Primary responsibility is positioning the team as the top of mind partner for all large-scale change in NCBA Group
• Partnering with Executive leadership to execute strategic change across NCBA Group
• Hiring and developing the talent necessary to execute the Internal Consulting Group’s vision
• Developing the Internal Consulting Group’s vision, strategy and working protocol to be applied by the team in their internal and external engagements
• Serving  as  a  coach  and  mentor  to  the  Internal Consulting team to drive the day to day execution

Project Management (40%)

• Developing consulting services capabilities and transformational program management capabilities that drive strategic change across NCBA Group
• Accountable for the design, delivery, and quality of programs and solutions across the Group
• Driving and ensuring performance of strategic programs by providing program delivery, program office, consultancy and transformation expertise
• Monitoring the progress and raising the bar for the internal consulting team to deliver unique solutions
• Converting existing project/product issues into solutions, implementing the necessary changes, and overseeing projects/programs from beginning to end
• Updating the executive leadership on the status of their respective projects /programs

Collaboration (20%)

• Assisting different departments in advancing their key projects promptly and efficiently
• Imparting knowledge on consumer needs to the product development teams with a view to influence product strategies
• Working with top management across the business to drive organizational change and commercial excellence
• Working with the internal consulting team to develop solutions and recommendations for management across the business

Analytics (20%)          

• Identifying gaps and providing practical solutions to business issues through engagement with relevant stakeholders, reviewing business processes, reviewing research material and other relevant information sources
• Preparing reports and recommendations for senior management, project management, and stakeholders
• Developing appropriate portfolio metrics and reporting to track performance across programs and engagements.

JOB SPECIFICATIONS

Academic:

• Master’s degree preferred; will consider equivalent work experience

Desired work experience:

• Minimum of 10 years combined experience in a combination of the following areas:
• Leading large scale financial services engagements at a major consulting firm
• Successfully managing multiple large-scale programs in a corporate setting (top candidates will be experienced in both the technology and business dimensions of these programs)

NCBA VALUES

• Driven - We are passionate, make bold decisions and learn from our failures. We seek new challenges and appreciate different views constantly raising the bar. We explore our full potential.
• Open - Our interactions are candid, honest and transparent. We listen to each other and our clients. We are inclusive and always respect each other.
• Responsive - We are proactive, act quickly and resolutely to deliver results. We put our customer’s interests at the heart of all that we do. We keep it simple and seek new ways to improve.
• Trusted - As a trusted partner we do what is morally, right always. We keep our word. We are accountable and believe in each other.

Technical Competencies

• Strong analytical skills and previous experience of analysing business and financial impacts of proposed initiatives and recommending the appropriate action
• Ability to develop action plans and successfully oversee the management of large  cross-functional teams through implementation
• Strong conceptual and problem-solving skills, with an ability to develop creative and structured solutions
• Experience managing different methodologies e.g. Waterfall, Agile, Lean

Behavioural Competencies

• Experience coaching and mentoring a diverse team, preferably in a global environment
• Exceptional interpersonal, problem solving, team-building and communication skill (including presentation skills - MS PowerPoint)
• Excellent client service focus, with confidence in working with decision-makers across all levels
• A high degree of personal initiative, high level of commitment and an ability to work under time pressure
• Demonstrate consistent career progression with increasing levels of responsibility