Head Housekeeper at Bantu Africa Resort & Spa

Experience: 7 Years

Key Duties & Responsibilities:

• The Housekeeper will be responsible for oversees the cleanliness, orderliness, and maintenance of facilities, ensuring a high standard of hygiene and presentation. They manage housekeeping staff, coordinate schedules, and ensure compliance with health and safety regulations. Key responsibilities include hiring, training, and supervising housekeeping staff, managing inventory of supplies, developing cleaning schedules, and handling guest requests or complaints.  This includes, but is not limited to: 

Supervising and Managing Staff:

• This includes hiring, training, scheduling, and performance management of housekeeping staff. 

Maintaining Cleanliness Standards:

• Ensuring all areas, including guest rooms, public spaces, and back-of-house areas, meet established cleanliness and sanitation standards. 

Inventory Management:

• Managing cleaning supplies and equipment, including ordering and tracking inventory. 

Budget Management:

• Overseeing the housekeeping department's budget. 

Ensuring Health and Safety:

• Implementing and enforcing health and safety regulations and procedures, including those related to OSHA and other relevant standards. 

Addressing Customer Complaints:

• Responding to and resolving customer complaints related to housekeeping services. 

Coordinating with Other Departments:

• Collaborating with other departments, such as maintenance and front desk, to ensure smooth operations. 

Event Preparation:

• Preparing for and staffing events as needed. 

Qualifications & Experience

• Diploma/Degree in Hospitality Management.
• Supervisory Experience: Prior 5 years’ experience in a supervisory or managerial role overseeing housekeeping staff.
• Laundry knowledge is an added advantage.
• Leadership Skills: Ability to motivate, coach, and lead a team. 
• Communication Skills: Strong verbal and written communication skills to effectively communicate with staff, guests, and other departments. 
• Problem-Solving Skills: Ability to identify and resolve issues related to cleanliness, staffing, or other operational challenges. 
• Attention to Detail: Meticulous attention to detail to ensure high standards of cleanliness are maintained. 
• Knowledge of Cleaning Procedures and Products: Understanding of proper cleaning techniques, products, and equipment. 
• Knowledge of Health and Safety Regulations: Familiarity with relevant health and safety standards.