Jobs Career Advice Signup

Send this job to a friend


Did you notice an error or suspect this job is scam? Tell us.

  • Posted: May 22, 2020
    Deadline: Jun 3, 2020
  • Our Roots Telkom Kenya was established as a telecommunications operator under the Companies Act in April 1999. We provide integrated communications solutions in Kenya with the widest range of voice and data services as well as network facilities for residential and business customers. We are proud to play a prominent role in the information and communicat...
    Read more about this company

    Head of Agency Network

    Reporting to: Director, Sales & Distribution – Mobile Division
    Band: 4.2
    Department: Mobile Sales

    Business Context & Main Purpose of the Role:


    This is a key position in driving traction for Telkom’s Mobile Financial Services (MFS) offering – Tkash.
    The position is primarily responsible for:


    • Agent and merchant network acquisition through the development and execution of the MFS distribution strategy.
    • and achievement of sales and acquisition targets whilst ensuring strong MFS point of purchase presence and brand visibility country wide.

    Key Duties and Responsibilities

    • To define the Agent and Merchant network strategy for MFS
    • To undertake RTM strategy review for MFS and Implement in sync with the Mobile Sales Division go to market structure
    • Define and manage operational processes for Agent and Merchant on-boarding
    • To oversee and drive the people capability agenda for MFS across all levels – TKL staff (Field & Retail), 3P Staff and Partner Staff.
    • To ensure full training & cascading of the necessary Anti Money Laundry (AML) and regulatory requirements
    • Together with Sales Management, set MFS 30-day Active Agents & 30-day Active Merchants Targets for the Sales Force
    • To support Mobile Sales’ overall acquisition Agenda
    • To achieve in-market brand visibility targets with support from HQ-led Trade Marketing & Brand Activities
    • To monitor the MFS activities of competition and to prepare counter action plans.
    • To build interfaces & relations with other departments to drive overall Telkom agenda in trade: Finance, Logistics, Marketing

    Academic/ Professional Qualifications

    • Bachelor’s degree in Business, Marketing or related field from a recognized institution
    • Minimum 7-10 years of experience in sales, distribution and customer service and relationship management, including 2-3 years in a similar position in an MFS Environment
    • Experience in Telecommunication / ICT industries and good understanding of these services and solutions are preferred.

    Professional Skills

    • Proven management and motivation skills
    • Strong analytical skills including demonstrated experience using hard data and metrics to measure performance, determine improvements and innovations.
    • Solid understanding of market, competitors, & customer
    • Strategically Oriented – solid understanding of the integrated set of products and services included within the MFS portfolio; able to identify opportunities & define and implement these opportunities
    • Financial Management – develop and manage budgets, drive down costs wherever possible.
    • Presentation and communication skills – superior, both written and oral. Experience in report writing.

    Method of Application

    Application should be sent to for internal applicants and to for external applicants by providing an updated Curriculum Vitae (CV) before 3rd June 2020 including details of your current telephone contacts and names of three referees. Only shortlisted candidates will be contacted.


    Telkom Kenya is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to tribe, religion, gender, age or disability.

  • Apply Now
  • Send your application

Never miss a job with our real-time & personalized push notification
Subscribe Now
Back To Home

Career Advice

View All Career Advice

Subscribe to Job Alert


Join over 124K happy subscribers

Send your application through

Yahoomail Gmail Hotmail