Job Openings at Telkom Kenya

Region: Nairobi

Reporting to: Head Network Planning and Optimization

Band: 2.2

Department: Technology Division

Role Purpose

Responsible for managing the RNPO team, being in charge of RNPO budget, planning and optimization activities of all TKL mobile technologies- 2G/3G& 4G and advising the management in all aspects of mobile technology and managing all RNPO projects and reporting to the HOD on any budget requirements to enable deliver on good customer experience

Responsibilities

• Acting as the interface between technology and Marketing in deciding and optimization activities to improve customer experience.
• Monitoring and analyses of the 2G/3G/4G Radio Network Statistics on daily basis. Achieve & maintain the Radio Network Performance as per the contracted OSS KPIs (Accessibility, Availability, Retainability, Mobility & Service Integrity).
• Responding to all Customer complaints within stipulated SLA. Address Coverage and capacity complaints from customer by providing implementable solutions and ensuring closure as per SLA.
• Conducting consistency checks on radio parameters for 2G/3G/4G and daily execute corrections with the RNO guidelines.
• Analysing Drive test reports including benchmarking reports and implement optimisation recommendations suggested. Identify pockets of poor network quality RXQUAL, MOS and suggest resolutions for clearing interference and KPI degradations. Confirm cell performance by comparing Netnumen/U2000 alarms and configurations.
• Executing Network dimensioning tasks to address capacity and coverage requirements by optimally Optimising network interfaces and nodes to cater for 2G/3G/LTE voice and data traffic. This will include TRX additions, 3G upgrades, CE expansions, Power optimisation, BSC/RNC board capacity utilisations/dimensioning.
• Preparation of network/cells KPIs statistics for analysis of incident reports.
• Managing & reviewing the results of all defined radio Optimisation procedures, preparing the optimisation processes for the workflow, weekly reports, templates, tracking database and time schedule in order to achieve Telkom standard. Develop and adhere to radio planning guidelines on rollout and planning procedures.
• Handling of trials projects, Feature Testing, POC for new products/features & produce trial detailed reports & Business Case Analysis. Follow up on Special Projects assigned to RNPO with technical reports and results and practising Efficient Financial Management.
• Performing radio site surveys, site candidate evaluation / selection and link budget planning for both new radio site integration and/or radio site relocation.
• Carry out optimization techniques (antenna selection for optimal horizontal/vertical performance, mechanical/electrical tilting, appropriate transmit power setting, antenna clearance) for optimal site/cluster performance.
• Define and/or adapt processes and procedures for RF engineering tasks.

Academic background.

• BSC in Electrical & Electronic Engineering, Telecommunication, ICT or related course
• At least 5 years’ experience in RAN Network planning and Optimisation 2 of which should be directly with ZTE and/or Huawei.
• Minimum of 3 years managerial experience
• Advanced certifications in IT/Telecom related courses

Professional Knowledge

• Must have worked with ZTE/Huawei RAN Equipment
• Proven experience in the use of U2000/PRS/NETNUMEN/ MAPINFO/ACTIX /NEMO, and Planet Planning tool
• Knowledge on RAN Features/Roadmaps/equipment lifecycles.

Professional Skills e.g. leadership, problem solving, initiative, results orientation....)

• Autonomy in a multicultural and multifunctional environment, ability to liaise with other entities and departments inside TKL and outside TKL.
• Proactive and dynamic.
• Ability to work under pressure.
• Efficient and results oriented
• Language Skill : Proficiency in English
• Self-motivated person able to work under minimum supervision
• Excellent Organization and communication skills
• Leadership skills

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Region: Coast

Reporting to: Shift Leader – Cable Landing Station

Band: 2.2

Department: Technology Division

Role Purpose

As a NOC Engineer you will be expected to successfully undertake all activities relating to routine maintenance, corrective maintenance, root cause analysis and network quality initiatives for the submarine cable network components

Responsibilities

• Ensure prompt traffic restoration and to institute action plans during emergencies like submarine cable cuts and/or failure of undersea submerged repeaters and equalizers.
• Perform daily, weekly and monthly routine maintenance procedures for submarine line terminating equipments;1620 SLTE, SDH equipment 1678 MCC, 1675 Lambda Unite, Ciena Core Director and SubCom LTE.
• Perform daily, weekly and monthly routine maintenance procedures on Power Feeding Equipment, rectifiers and batteries.
• Perform corrective maintenance procedures in case of the malfunction or breakdown of the DWDM Submarine landing station equipment.
• Check, record and institute corrective maintenance procedures on the auxiliary subsystems.
• Ensure that all test gears e.g. power meters, OTDR and OSA are well calibrated and available for use during emergencies.
• Perform preventive maintenance procedures on the GENSET and to report promptly to the maintenance contractor in case of anomalies
• Check and ensure the diesel fuel tank has enough fuel in case of emergencies.
• Assist contractors technically and logistically during new installations or as otherwise directed by the Team leader.
• Conducting orientation tours to members and/or visitors as directed by the Team Leader.

Academic background.

• Bachelors Level Engineering Degree/Diploma or equivalent in Electrical and Electronics, Telecommunications (Transmission).
• Minimum 3-5 years’ experience as a transmission engineer
• 2 years telecommunication experience in fibre optic transmission equipment

Technical Competence

• Highly skilled engineer able to competently resolve issues on fiber optic equipment & DWDM technologies
• Must be able to work in a 24 hour shift schedule, including Sundays & public holidays.
• Must be able to drive (hold a valid driver’s licenses)

Professional Skills:

• Team player
• Initiative and hands on
• Ability to work without supervision
• Results oriented
• Ability to work long hours to meet deadlines

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Reporting to: Head of Digital & Strategic Innovations

Band: 4.1

Department: Corporate Development

Role Purpose

The job holder will be responsible for supporting the conceptualization, planning, development and implementation of commercially sustainable products and services in order to grow our market share and profitability. Ensure all products and solutions are financially viable through research and analytics and create value for Telkom, its vendors, partners as well as new and existing customers.

Responsibilities

• Automate complex, manual and error-prone processes.
• Through data, research and analytics ensure that the organization identifies commercially viable and scalable products and services that will propel Telkom to be a market leader in identified markets, generate revenue growth and deliver profits.
• Ensure continual review of Telkom offerings and business models to ensure that they are competitively priced and deliver on promise.
• Support in reviewing potential partnerships and act as liaison between the Business and Technology Divisions.
• Support the creation of a joint business plans and go-to-market initiatives with key sponsors from the Partner and relevant individuals from Telkom.
• Support the development of joint solution offerings to meet changing customer needs.
• Make sure partners are fulfilling their contractual obligation and that Telkom is providing the required support.
• Develop and manage relationships with relevant stakeholders and their respective requests for analysis
• Responsible for developing, operationalizing and review of statistical models towards business development and growth.
• Undertake research, analysis and benchmarking of data garnered from disparate sources and related industries.
• Provide relevant insights and recommendations with statistical support/validity on analysis
• Provide assistance in the design and delivery of automated, scalable analytical models to stakeholders

Academic/ Professional Qualifications

• Bachelor’s degree in Business Management or in a quantitative field such as Mathematics, Statistics, Engineering, Computer Science, Economics, or Finance
• 3- 5 years’ experience in developing requirements and formulating business metrics for reporting.
• Advanced proficiency in Excel (including VBA, Pivot Tables, array functions, Power Pivots, etc.), and experience in SQL and manipulating large data sets in a database

Experience

• Knowledge of Database management tools and Ability to transform an idea/strategy into a product through process mapping and requirements writing
• Solid background in statistics methodology and familiar with data visualization tools, e.g. Tableau
• They must be able to undertake research, analyse data, and apply results in problem solving and decision making, taking a long term perspective
• The business analyst manager must be a tenacious decision maker, with strong business acumen and ability to bring a sound, aggressive, and responsible approach to business
• Demonstrate ability to utilize numeric data and metrics to back up assumptions and develop business cases
• Networking skills to form collaborative partnerships

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Reporting to: Head of Product & Innovation

Band: 3

Department: Mobile Division, Marketing

Role Purpose:

This role will have focus on Product Management throughout the Product Life Cycle from development to execution. He/she will ensuring that the commercial goals for the Value Added Services (VAS) and Digital products are met and also grow and develop the VAS and Digital products portfolio.

Key Duties and Responsibilities:

• Execute the Mobile product strategy and roadmap
• Develop and implement innovations that enable customers derive more satisfaction from Telkom VAS products and Digital products
• Deliver forecasted revenue targets and growth in usage of existing VAS services
• Drive the customization of VAS for key market segment and ensuring that commercial partners adhere to Telkom quality standards
• Identify, develop and commercialize new revenue streams for the VAS and Digital products
• Drive the positioning of Telkom VAS and Digital products in the market place
• Conduct reconciliation with the different content providers

Academic/ Professional Qualifications

• Bachelor’s degree in Business, Marketing or related field from a recognized institution
• Minimum 3-5 years of experience preferably in Product Management
• Working knowledge in VAS functions, its application in various markets and revenue models
• Demonstrated success in defining and launching excellent products
• Experience in Telecommunication / ICT industries is preferred

Professional Skills

• Management / flexibility : Experienced in managing, developing and motivating others to get work done
• Team-work / collaboration : must be a strong team player with a commitment to value-based leadership
• Initiative & pro-activity : must be self-driven, energetic, resourceful, creative, and possess strong leadership skills
• Influence & persuasion : ability to project a strong, positive image of him/herself and the Company

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Reporting to: Director, Sales & Distribution – Mobile Division
Band: 4.2
Department: Mobile Sales

Business Context & Main Purpose of the Role:

This is a key position in driving traction for Telkom’s Mobile Financial Services (MFS) offering – Tkash.
The position is primarily responsible for:

• Agent and merchant network acquisition through the development and execution of the MFS distribution strategy.
• and achievement of sales and acquisition targets whilst ensuring strong MFS point of purchase presence and brand visibility country wide.

Key Duties and Responsibilities

• To define the Agent and Merchant network strategy for MFS
• To undertake RTM strategy review for MFS and Implement in sync with the Mobile Sales Division go to market structure
• Define and manage operational processes for Agent and Merchant on-boarding
• To oversee and drive the people capability agenda for MFS across all levels – TKL staff (Field & Retail), 3P Staff and Partner Staff.
• To ensure full training & cascading of the necessary Anti Money Laundry (AML) and regulatory requirements
• Together with Sales Management, set MFS 30-day Active Agents & 30-day Active Merchants Targets for the Sales Force
• To support Mobile Sales’ overall acquisition Agenda
• To achieve in-market brand visibility targets with support from HQ-led Trade Marketing & Brand Activities
• To monitor the MFS activities of competition and to prepare counter action plans.
• To build interfaces & relations with other departments to drive overall Telkom agenda in trade: Finance, Logistics, Marketing

Academic/ Professional Qualifications

• Bachelor’s degree in Business, Marketing or related field from a recognized institution
• Minimum 7-10 years of experience in sales, distribution and customer service and relationship management, including 2-3 years in a similar position in an MFS Environment
• Experience in Telecommunication / ICT industries and good understanding of these services and solutions are preferred.

Professional Skills

• Proven management and motivation skills
• Strong analytical skills including demonstrated experience using hard data and metrics to measure performance, determine improvements and innovations.
• Solid understanding of market, competitors, & customer
• Strategically Oriented – solid understanding of the integrated set of products and services included within the MFS portfolio; able to identify opportunities & define and implement these opportunities
• Financial Management – develop and manage budgets, drive down costs wherever possible.
• Presentation and communication skills – superior, both written and oral. Experience in report writing.

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Reporting to: Manager - Network Performance
Band: 3
Department: Technology Division

Role Purpose

Reporting to the Manager Network Performance, the job holder will be required to leverage data for business benefit and provide actionable insight. This means understanding the data landscape, selecting the best tools to interrogate the data, and through manipulation and analysis, recognize the trends and patterns seen in order to deliver insight that provides business solutions.

Responsibilities

• Automate complex, manual and error-prone processes.
• Generate on-demand reports for the business users.
• Training of users on the various tools developed
• Lead the process of data Collection
• Interpret data, analyze results using statistical techniques
• Acquire data from primary or secondary data sources and maintain databases/data systems
• Identify, analyze, and interpret trends or patterns in complex data sets
• Review reports and performance indicators to locate and correct problems
• Locate and define new process improvement opportunities
• Conduct data Collection from Vendor Tools – NETNUMEN, PRS, ENIQ

Academic/ Professional Qualifications

• BSC in Information Technology, computer science
• Minimum of 5 years’ experience in Technology
• Must have strong data analytical skills
• Visualization of tools like Power BI, or tableau tools desirable.
• Well conversant with windows and Linux server environments
• Should be familiar with project management processes such as budgeting and scheduling.

Experience

• Knowledge of Database management tools and usage ( Oracle, SQL)
• Scripting skills (VBA, Python..)
• Skilled in used of visualization tools ( Power BI, Tableau or Qlik Sense)
• Knowledge of Network OSS Tools such as PRS, U200, ENIQ and Netnumen a plus
• Conversant with NETNUMEN, PRS, ENIQ tools
• Strong planning, organizational and critical thinking skills
• Problem solving skills