Head of Operations & Customer Fulfilment Role at Volt Management Services Limited

Key Responsibilities

• Oversee the management of customer orders, including ensuring service levels, delivery timelines, and exception management. Define target service levels and manage the delivery of Company promises.
• Oversee product packaging. Together with sales & production, suggest SKU optimization.
• Plan manpower to fulfil picking lists for dispatch within agreed timelines.
• Oversee the logistics & delivery function. Manage delivery timelines and service levels.
• Together with the Logistics Manager, oversee fleet management
• Oversee the finished goods store function, and optimise warehouse management. Manage Company's overall warehousing & fulfilment strategy, including opening new locations and routes.
• In this role you will be expected to identify and implement continuous improvements, both to processes and the organization, including joining special project teams from time to time.
• As a member of the senior leadership team, set the overall tone for culture and performance in the company. Involvement and leadership of cross-functional projects.

Skills & Experience

• A track record of high-performance in a related role.
• 10+ years of experience managing an integrated customer service & execution function.
• Experience designing, implementing, and managing a fulfilment strategy, including delivery against clearly defined service levels.
• Comfortable analysing data sets and inferring meaningful information
• A growth mindset we wont be immediate experts in everything we set out to do, but thats ok, as long as were learning and making progress while managing our risk.
• You are a change agent, constantly pushing for better ways of doing things.