Openings at Volt Management Services Limited

Key Responsibilities

• Develop and execute an export sales strategy. Ownership for sales and volume growth in the segment.
• Open new markets and relationships, and expand regional coverage.
• Develop and execute a B2C sales strategy. Research, priorities, and execute target list.
• Manage the export process, including invoicing, documentation, and export loading & customs.
• Benchmark and propose pricing changes, including special promotional offers.
• Analyse channel sales data and develop actionable insights.
• Manage existing customer relationships, satisfaction levels, and ensure continued business volume.
• Develop market insights and incorporate them into sales strategy. Map route to market.
• Involvement and leadership of departmental projects from time to time.

Skills & Experience

• A track record of high-performance in a related role.
• Account management experience, including order cycle management.
• A good understanding of data, including analysis and developing actionable insights.
• Experience in market research and integrating this into a sales approach.
• Export Management Experience, Ideally Including Documentation Requirements.
• Excellent verbal and written communication skills, allowing you to coordinate across multiple internal and external stakeholders.
• Candidates with an existing B2C network in Kenya will have an advantage.
• Financial experience is an advantage, but not necessary.
• FMCG, Or Other Mass-market Consumer Knowledge And Experience.

YOUR VALUES

• We value people who are extremely ambitious and have a track record of high-performance, and are able to continually step out of their comfort zone.
• Comfort with a broad mandate, where expectations are high, but which also allows a lot of freedom to deliver on outcomes.
• A bias for action, with the ability to operate in an ambiguous environment

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Key Responsibilities

• Build and manage relationships between our client and key and other retail partners
• Execute our retail channel strategy aligns companys overall sales and marketing objectives
• Implement our JBP, by managing incentives and ensuring we meet sales targets
• Managing inventory levels, dead stocks to be identified and replaced with fast moving products and new listings SOS, share of shelf management - aim to harmonize the standard displays across all key accounts.
• Analyze sales data identify trends and opportunities improvement
• Training and supporting our merchandising team.
• Developing and maintaining relationships with key accounts customers- serving as main point of contact for their needs and satisfaction
• Identify and develop new channel customers or distributors to expand sales Not only meeting sales target and revenue growth, but exceeding
• Working closely with key accounts and internal teams to develop strategic plans for growth and market penetration
• Analyze and see market trends well in advance.
• Identify and pursue new business opportunities within assigned key accounts
• Training and support to channel customers on product knowledge, sales modes,
• Promotions -Work on sales offers and prepare report after the offer
• Contact negotiation ensure favorable terms and conditions win / win principle
• Performance monitoring
• Market research and Competitive analysis stay updated on industry trends, competitor activities
• Continuous improvement stay on top for customer evolving needs, optimize operational efficiency,
• Enhance Customer Experience.

Skills & Experience

We value people who are extremely ambitious and have a track record of high-performance, with the ability to develop alongside the business, and are able to continually step out of their comfort zone in order to engage in personal growth.

Essential:

• A track record of high-performance in a related role.
• Strong knowledge of retail & key accounts, including best practices.
• Previous experience managing a complex sales channel with hundreds of SKUs.
• People leadership experience, spanning multiple organisational layers.
• Analytical capability, including the ability to assess information, set priorities and execute on them.
• Demonstrated capacity to work independently, and execute change.
• Excellent verbal and written communication skills in English and Swahili, allowing you to coordinate across multiple departments and stakeholders.
• A growth mindset we wont be immediate experts in everything we set out to do, but thats ok, as long as were learning and making progress while managing our risk.
• Comfort with an ambiguous environment, where we will sometimes have incomplete information for decision making.
• Comfort with a broad mandate, where expectations are high, but which also allows a lot of freedom to deliver on outcomes.
• A bias for action, with the ability to operate in an ambiguous environment, where we will sometimes have incomplete information for decision making.

Preferred Skills & Experience:

• Experience working with a performance management structure and delegating responsibilities to staff.
• A track record of high-performance in a related role.
• Account management experience, including order cycle management.
• A good understanding of data, including analysis and developing actionable insights.
• Experience in market research and integrating this into a sales approach

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Key Responsibilities

• Oversee the management of customer orders, including ensuring service levels, delivery timelines, and exception management. Define target service levels and manage the delivery of Company promises.
• Oversee product packaging. Together with sales & production, suggest SKU optimization.
• Plan manpower to fulfil picking lists for dispatch within agreed timelines.
• Oversee the logistics & delivery function. Manage delivery timelines and service levels.
• Together with the Logistics Manager, oversee fleet management
• Oversee the finished goods store function, and optimise warehouse management. Manage Company's overall warehousing & fulfilment strategy, including opening new locations and routes.
• In this role you will be expected to identify and implement continuous improvements, both to processes and the organization, including joining special project teams from time to time.
• As a member of the senior leadership team, set the overall tone for culture and performance in the company. Involvement and leadership of cross-functional projects.

Skills & Experience

• A track record of high-performance in a related role.
• 10+ years of experience managing an integrated customer service & execution function.
• Experience designing, implementing, and managing a fulfilment strategy, including delivery against clearly defined service levels.
• Comfortable analysing data sets and inferring meaningful information
• A growth mindset we wont be immediate experts in everything we set out to do, but thats ok, as long as were learning and making progress while managing our risk.
• You are a change agent, constantly pushing for better ways of doing things.