Head of Operations at MUA Kenya

PURPOSE:

• To develop and implement operational efficiencies and provide decision support on all insurance operational matters to ensure a competitive advantage to MUA and support MUA Kenya Insurance strategy.

 Key Deliverables:

• Active participation in the formulation and execution of the business strategy in line with the objectives of the Company
• Active participation in the development and direction of the company’s financial planning and budgeting aligned with the company\'s cost management goals
• Oversee the different departments in operations and create robust, measurable key performance Indicators (KPIs) for the team, holding them fully accountable for results
• Ensure profitability of the Health and General Insurance portfolio by managing loss ratios and prudent risk acceptance strategies.
• Preparation of comprehensive board presentations and consultative proposals focusing on initiatives to enhance overall business performance
• Formulate, build, and promote a customer-focused culture that supports the delivery of outstanding Customer experience and adherance to set Service level agreements.
• Formulate operational policies and procedure manuals, leverage technology to monitor adherance and standardize operations to reduce turnaround time in business operations
• Effective claims management and implementation of cost reduction measures covering acquisition and administration costs
• Maintaining a conducive work environment for attracting, retaining and motivating employees and focus on staff mentorship for succession management
• Prepare monthly operations performance reports and ensure effectiveness in meeting the overall organization strategy.
• Ensure proper operating guidelines are in place in line with company policy and regulatory requirements and monitor compliance
• Drive initiatives in the management team and organizationally that contribute to long-term operational excellence.
• Ensure appropriate staffing levels, effective performance management and motivation of staff
• Build team capabilities and ensure adequate succession planning within the department.
• Foster a corporate culture that promotes ethical practices and good corporate citizenship while maintaining a conducive work environment.
• Collaborate with cross-functional teams to develop initiatives that promote a positive and inclusive company culture.
• Conduct regular team meetings and training sessions to enhance skills and knowledge and industry trends.
  • Have proven strategic leadership skills/experience with a global perspective.

 Key Competencies

• Proven organizational management skill is a key requirement for this position.
• Be a highly networked individual with ability to build and maintain relationships beneficial to the organization.
• Should have proven track record of business turnaround.
• Familiarity and skill with the use of IT and analytics.
• Have thorough understanding of financial management, regulatory compliance, board reporting and demonstrable commercial and operations acumen.

Academic Background & Relevant Qualifications

• Bachelor’s degree in Business Administration/ Marketing/ Insurance /BCOM or its equivalent from a recognized institution.
• Masters degree in a business-related field will be an added advantage.
• Diploma in Insurance from AIIK/ACII or its equivalent from a recognized institution; and Member of AIIK/ACII or a relevant professional body in good standing.
• 12 years experience, with at least 7 years in senior management
• Deep understanding of different aspects of operations, including claims processing, membership management, benefits management, provider management, relationship management