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  • Posted: Oct 17, 2022
    Deadline: Not specified
  • Never pay for any CBT, test or assessment as part of any recruitment process. When in doubt, contact us

    I&M Bank is a wholly owned subsidiary of I&M Holdings Limited, a publicly quoted company at the Nairobi Securities Exchange (NSE). The bank possesses a rich heritage in banking.
    Read more about this company


    Head of Payments, Shared Services

    Job Summary:

    Reporting to Assistant General Manager, Central Operations in Shared Service, the main function of the role is to actively manage and take responsibility for the Payments team within the Shared Service Centre. 

    The jobholder will ensure that all payments are processed and settled in an accurate and timely manner and in compliance with all relevant regulation, policies and procedures.

    Key Duties/Function:


    Provide effective leadership to ensure Bank’s objectives are met:-  30%

    • Provide leadership and support for payments team to ensure strategic plans translate into actionable work plans for under shared services in compliance with applicable laws regulatory guidelines.
    • Ensure support to subsidiaries at the shared service center to provide effective banking services, cash management services and supporting operations.
    • Provide technical support and advice in the field of Payments to senior management, other stakeholders such as Business Development teams to help drive new business solutions.

    Work planning and supervision- 30%

    • Manage and supervise the Funds Transfer Dept., to ensure effective and efficient operations i.e. in payments processing, resolving queries, NOSTRO reconciliations, reporting etc.
    • Ensure accurate and timely processing of all payments and settlements transactions within agreed turnaround times and ensure SLAs compliance.
    • Ensure that all transaction processing is in compliance with regulatory and Bank's policies and procedures with prompt intervention to resolve problems/ concerns.
    • Act as a payment/transaction authorizer of transactions within specified SLAs while ensuring accuracy
    • Ensure that operational risk is effectively managed in all aspects of the payments function.
    • Process Improvement to ensure overall efficiency and cost effectiveness- 20%
    • Develop, improve and maintain, policies and procedures and user manuals for the Payments unit.
    • Ensure continuous review of department delivery processes with a view to smooth workflow within the department, reduce turnaround times, cost benefits and drive effective and efficient services to customers.
    • Actively participate in payments related projects, coordinating and where required oversee implementation of the bank’s payment related initiatives across the region under the shared services outfit.
    • Ensure that any audit issues or exceptions noted are addressed and cleared in a reasonable time.

    Staff Development, Management and Supervision- 20% 

    • Carry out all people management responsibilities for Funds Transfer Dept. –SSC team, including performance reviews, attendance, leave plan and disciplinary matters.
    • Stay well informed on applicable and leading practices in payment operations and drive continuous up-skilling of team members through Coaching, mentoring and training of funds transfer staff.
    • Convening, planning and chairing of department meetings and facilitate resolution of dept. or related issues raised.

    Academic Requirements

    • A Bachelor’s degree in social sciences or business i.e. banking and finance, economics, accounting, business administration or any other relevant discipline.
    • A Master’s degree in any of the above disciplines from a reputable institution will be an added advantage
    • Membership with relevant professional bodies.


    • Ten to fifteen years’ experience in banking operations and SWIFT is key.
    • At least 5-8 years in career history must be in a related role in terms of scale and complexity.
    • Demonstrable knowledge of and exposure to all aspects of banking operations (i.e. front office and back office operations, payment systems operation, etc.)
    • An experience of managing change in relation to systems, processes, workflows and resources is beneficial
    • Good grasp of applicable laws and regulations.
    • Knowledge of and experience using core-banking systems.
    • Good knowledge of risks and controls with respect to banking operations and payment systems.
    • Ability to work with work with data to present insights and optimize banking and payments processes.
    • Customer and vendor relationship management.

    Closing: 24 Oct, 2022

    Method of Application

    Interested and qualified? Go to I&M Bank on to apply

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