Head of Solution Delivery at Equity Bank Kenya

THE ROLE PURPOSE

The Head of Solution Delivery is responsible for driving the successful implementation and delivery of innovative digital banking solutions to customers, with a strong emphasis on API integrations. This role ensures that customer integration projects are executed seamlessly, meeting business objectives and technical standards for scalability, security, and performance. Acting as the bridge between customers, internal technical teams, and project management, the Head of Solution Delivery translates complex requirements into practical solutions, sets clear expectations, and oversees the entire delivery lifecycle. The ideal candidate combines technical expertise, project management experience, and exceptional stakeholder engagement skills to guarantee high-quality outcomes and an outstanding customer experience. The role requires strong leadership to coordinate cross-functional teams, maintain technical excellence, and guarantee seamless integration experiences for customers.Additionally, the Head of Solution Delivery works closely with Solution Delivery Managers in subsidiaries to ensure consistent standards, smooth collaboration, and timely execution across regions.

Qualifications

Experience requirements

• Minimum of 5 years’ experience in a similar capacity within digital banking or technology solutions delivery.
• Proven experience in project management and technical solution delivery.
• Strong technical background with expertise in API integrations and digital platforms.
• Excellent communication and stakeholder management skills.
• Ability to engage customers confidently, manage expectations, and deliver clear progress updates.
• Demonstrated leadership in coordinating cross-functional teams and driving successful outcomes.  

Academic qualifications and certifications

• Bachelor’s degree in information technology, Project Management, or a related field.