Head Of Support Services at Grant Thornton Kenya

Job Purpose

The position holder will be responsible for providing strategic and operational leadership to Support Services Division designed to ensuring and supporting seamless service delivery, excellent patient outcomes and business growth.

Main Responsibilities of Job

The jobholder will be responsible for:

• Develop and implement the division’s annual and long term business plans.
• Oversee the smooth running of day to day activities of the various departments through the departmental heads to ensure that they are running at optimum level.
• Drive and manage performance targets for all the departments in the division.
• Establish and maintain effective channels of communication between Support Services and other Divisions to ensure seamless service delivery to patients and other customers.
• Ensure that the bio-medical, engineering, plant and civil works functions are proactively and effectively run and maintained.
• Facilitate food production and service and operationalize the food safety management system.
• Ensure effective laundry operations and provision of adequate daily supplies of linen, patient wear and soft furnishings.
• Promote high standards of hygiene and infection control in housekeeping.
• Oversee implementation of all new construction projects and refurbishments.
• Define and implement service level agreements for outsourced services. i.e. cleaning, transport, gardening and courier services.
• Provide leadership on staff matters in the division eg. Staffing levels, recruitment, deployment, performance management, staff training and development, discipline etc.
• Participate in preparing, managing and controlling the Division’s budget.

Qualifications

• Degree in business or other relevant area.
• At least 12 years’ experience, four of which should be at executive level.
• Demonstrate leadership ability.

Technical Competencies

• Demonstrate leadership ability.
• Proven ability to lead and manage multiple teams simultaneously.
• Project management skills.
• Results oriented.
• Excellent problem solving and decision making skills.
• Effective Communication Skills.