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  • Posted: Apr 22, 2020
    Deadline: Not specified
  • With 11 partners and more than 130 team members, our firm dates back nearly 30 years. We have deep links with the Kenyan business community and in-depth knowledge of the market. We are particularly strong in our tax consultancy services. Many new entrants to the Kenyan and African emerging markets choose us as their financial partners to give them a solid fo...
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    Head Of Support Services

    Job Purpose

    The position holder will be responsible for providing strategic and operational leadership to Support Services Division designed to ensuring and supporting seamless service delivery, excellent patient outcomes and business growth.

    Main Responsibilities of Job

    The jobholder will be responsible for:

    • Develop and implement the division’s annual and long term business plans.
    • Oversee the smooth running of day to day activities of the various departments through the departmental heads to ensure that they are running at optimum level.
    • Drive and manage performance targets for all the departments in the division.
    • Establish and maintain effective channels of communication between Support Services and other Divisions to ensure seamless service delivery to patients and other customers.
    • Ensure that the bio-medical, engineering, plant and civil works functions are proactively and effectively run and maintained.
    • Facilitate food production and service and operationalize the food safety management system.
    • Ensure effective laundry operations and provision of adequate daily supplies of linen, patient wear and soft furnishings.
    • Promote high standards of hygiene and infection control in housekeeping.
    • Oversee implementation of all new construction projects and refurbishments.
    • Define and implement service level agreements for outsourced services. i.e. cleaning, transport, gardening and courier services.
    • Provide leadership on staff matters in the division eg. Staffing levels, recruitment, deployment, performance management, staff training and development, discipline etc.
    • Participate in preparing, managing and controlling the Division’s budget.


    • Degree in business or other relevant area.
    • At least 12 years’ experience, four of which should be at executive level.
    • Demonstrate leadership ability.

    Technical Competencies

    • Demonstrate leadership ability.
    • Proven ability to lead and manage multiple teams simultaneously.
    • Project management skills.
    • Results oriented.
    • Excellent problem solving and decision making skills.
    • Effective Communication Skills.

    go to method of application »

    Head Of Laboratory Services

    Our client provides quality private health care to residents of Kenya and the neighboring countries.

    Job Purpose

    The position holder will be responsible for overseeing, supervising, and administrating all laboratory activities, in accordance with established hospital and department policies and standards. Will comply with all criteria mandated by appropriate accrediting and licensing agencies.

    Main Responsibilities of Job

    The jobholder will be responsible for:

    • Demonstrating the ability to communicate the hospital’s mission, vision, andvalues, as well as departmental goals, to all staff.
    • Providing leadership and guidance to other leaders and staff in goal setting, problem solving, resource management, and outcome achievement.
    • Defining performance objectives and metrics for the department and assesses the level of competence of staff in a timely manner.
    • Demonstrating a commitment to a healthy work environment by modeling the desired behaviors and encouraging those in others.
    • Demonstrating the ability to cope with and manage change, as well as help others do the same.
    • Collaborating with other departments to create systems and problem solve ongoing issues that impact departmental/organizational goals and/or patient care delivery.
    • Demonstrating fiscal accountability for department resources and the ability to achieve outcomes within allocated resources.
    • Incorporating quality improvement data and/or patient satisfaction data into departmental goals.
    • Demonstrating a clear understanding of regulations applicable to patient care and/or other department functions.
    • Planning, organizing, and directing department/program activities. Developing goals and objectives, establishing and implementing policies and procedures for department/program operation.
    • Reviewing department performance, affects changes, as needed, to improve services provided and ensure compliance with both hospital guidelines and regulatory requirements, and keeps administration informed of department/program activities, needs, and problems.
    • Introducing and demonstrating new procedures, programs, and equipment to the staff. Plans and conducts meetings and discussions with both administration and staff to encourage participation in formulating departmental/program policies, promote initiative, solve problems, and to interpret new regulations and procedures.
    • Overseeing the selection, training/orientation, and assignment of the staff. Develops standards of performance and monitors and supervises staff; evaluates performance and initiates or makes recommendations for personnel actions, such as promotions, transfers, salary increases, and disciplinary action.
    • Developing and recommending department operating budget and ensures that the department operates within allocated funds. Applies cost effective measures to select and purchase equipment and supplies.
    • Responsible for the department’s operational excellence and ensures that the department delivers quality services in accordance with applicable policies, procedures, and professional standards.
    • Managing human resources (HR) to ensure quality services and promote positive employee relations.
    • Responsible for the fiscal management of the department and ensures the proper utilization of organization’s financial resources.
    • Effectively communicating departmental, organizational, and industrial information to staff.
    • Attaining all agreed to goals and objectives within specified time frames, aspart of the organization’s overall mission
    • Attending all required safety training programs and can describe his or her responsibilities related to general safety, department/service safety, and specific job related hazards.


    • Master of Medicine in Clinical Pathology.
    • Advanced competency in diagnostic clinical pathology.
    • 15 years working experience, 10 of which must be in a supervisory cadre in any function in the Hospital.

    Technical Competencies

    • Sound reasoning skills enabling both sound scientific judgment and appropriate management decisions.
    • Keyboard skills and basic computer literacy are essential.
    • Demonstrable leadership skills.
    • Sound decision making and problem solving skills.
    • Excellent communication skills.
    • Business savvy.

    Method of Application

    Interested candidates are requested to forward their updated CVs to [email protected] stating the position on the subject heading.  Clearly indicate your current and expected remuneration (MUST). Applications will be evaluated on a rolling basis until a suitable candidate is hired and only shortlisted candidates will be contacted.

    Note: Never pay for any training, certificate, assessment, or testing to the recruiter.

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    View All Vacancies at Grant Thornton Kenya Back To Home
Average Salary at Grant Thornton Kenya
KSh 51K from 5 employees

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