Help Desk and Operations Officer at Future Kenya Ltd

Job description & responsibilities :
Must have :

• Computer skills – using applications, surveys, campaigns
• Vocation – can command a room
• Writing and communication skills
• Strong People and attitude management
• Convincing skills with conviction to the client on investing/spending.
• Managing people – egos, designations, attitudes, attendance, appearance

Managing the Service Team, Service Orders and Consulting Tasks :

• Creating cases and sending job cards to clients, follow up for approval
• Reporting Automated Services Job Cards from Consultants for the previous day work, completing appointments, closing service orders, responding to cases
• Process service orders and escalation to accounting for billing.
• Job Card Analysis and Performance – Consultants and Time analysis updating the company/directors monthly.

Recruitment and Training

• Recruiting New Staff – Sales, Consulting, Technical, Operations
• Inform the new staff on training and learning
• Looking at GAPS in service delivery and coming up with ideas on how to seal loopholes.
• Follow up with the new staff on training and their progress, and informing the director on progress and WEEKLY basis