Hostess (Full-Time) – 2 Positions at Emerge Egress Consulting

Role Objective

• Our client, a leading hotel, is seeking a warm, professional, and well-presented Hostess to be the first point of contact for guests, ensuring a welcoming dining experience and smooth coordination of restaurant seating and service flow.

Core Duties and Responsibilities

• Welcome guests on arrival in a warm, professional manner and guide them to their seats. 
• Manage table allocation and seating arrangements to ensure smooth guest flow. 
• Check and accommodate any guest seating preferences or special requirements. 
• Record and handle reservations while coordinating walk-ins, especially during peak periods. 
• Maintain a clean and presentable entrance and reception area, including doors, windows, and surrounding surfaces. 
• Liaise with restaurant service staff to communicate seating plans and guest needs effectively. 
• Maintain a consistently friendly, approachable, and positive presence at the front of house. 
• Bid farewell to departing guests courteously and encourage future visits. 
• Handle incoming calls, reservations, and where required, assist with take-out orders. 
• Ensure guests are well looked after from arrival to departure, enhancing overall satisfaction. 
• Keep track of table availability and readiness to support efficient service flow. 
• Observe the dining environment to ensure guests enjoy a comfortable and pleasant experience.

Job Specifications and Qualifications

• Certificate/Diploma in Food and Beverage or Hospitality or related area.
• At least 2 years Previous experience in hospitality, service experience
• Proficiency in Ms Office Suite

Key Competencies

• Excellent interpersonal and communication skills 
• Strong customer service orientation 
• Professional appearance and positive attitude 
• Ability to remain calm and organized under pressure 
• Good organizational and multitasking skills 
• Team player with attention to detail