Hotel Manager at CDL Human Resource

Duties:

• Provide the Revenue Management Department with market analysis and forecasts of competitors’ rates and local market conditions impacting occupancy and rates.
• Support sales efforts as directed by management.
• Train front desk staff on selling techniques and current promotions procedures.

Financial Results:

• Assist in budget planning by forecasting changes in operating expenses and labor costs.
• Manage costs based on business forecasts, scheduling labor according to staffing guidelines, and controlling other expenses and utility costs.

Guest Satisfaction:

• Train staff in guest service procedures and handling upset guests according to company standards.
• Personally handle difficult guest situations and resolve service issues promptly.
• Respond to guest complaints and comments in line with company standards.

Employee Management:

• Recruit, select, train, and manage employees to deliver quality guest services and achieve revenue and profit goals.
• Administer HR policies, payroll, and personnel transactions.
• Develop potential management candidates and trainees as per HR guidelines.

Leadership and Compliance:

• Conduct business professionally and in accordance with company policies, ethical standards, and conflict of interest guidelines.
• Maintain satisfactory scores in employee satisfaction surveys and manage turnover levels.
• Ensure hotel physical condition meets established quality control standards to enhance guest experience and protect company assets.

Requirements

MINIMUM EDUCATION:

• Bachelor’s Degree in Hotel/Restaurant Management or Business and public relations is a plus. Equivalent experience is acceptable.

MINIMUM EXPERIENCE:

• 2 - 5 years as Hotel General Manager or other hotel management role.

GENERAL REQUIREMENTS:

• Ability to sit or stand for extended periods.
• Capable of thriving in a fast-paced and stressful environment.
• Skilled in managing multiple interruptions while maintaining professional and courteous service to internal and external customers.
• Flexibility in work hours and availability for extended hours, nights, and weekends.
• Proficiency in various computer software applications including Word, Excel, PowerPoint, and Access.
• Effective oral and written communication skills.
• Strong analytical skills and decision-making ability.
• Capability to work independently, prioritize tasks, and obtain required certifications.
• Female candidates are encouraged to apply.