Hotel Manager at People Link Africa

About the job

Our client, an art shop in Nairobi, is looking for a manager.

Qualifications & skills

1. Minimum – Degree in Business Administration / Degree in catering or equivalent.
2. Minimum of not less than five (5) years cumulative experience in a managerial position.
3. Strong understanding of business management, financial, and leadership principles.
4. Excellent communication, interpersonal, leadership, coaching, and conflict resolution skills.
5. Time and project management skills.
6. Ability to analyze processes and information, identify problems and trends, and develop effective solutions and strategies.
7. Commitment to providing exceptional service to customers and support to staff members.

Duties and responsibilities

1. Delegating responsibilities and supervising business operations
2. Hiring, training, motivating and coaching employees as they provide attentive, efficient service to customers, assessing employee performance and providing helpful feedback and training opportunities.
3. Resolving conflicts or complaints from customers and employees.
4. Monitoring store activity and ensuring it is properly provisioned and staffed.
5. Analyzing information and processes and developing more effective or efficient processes and strategies.
6. Establishing and achieving business and profit objectives.
7. Maintaining a clean, tidy business, ensuring that signage and displays are attractive.
8. Generating reports and presenting information to upper-level managers or other parties.
9. Ensuring staff members follow company policies and procedures.