Hotel Receptionist - Nairobi at Brites Management

Duties and Responsibilities

• Covering the reception area at all times, welcoming visitors, processing deliveries and dealing with queries.
• Attending to all emails, posts and telephone messages in a timely manner, and directing correspondence to the relevant departments.
• Ensuring the visitor book is completed and signed.
• Setting up meeting rooms and keeping them looking presentable throughout the day.
• Attending meetings and taking minutes for updates and future reference.
• Maintaining an accurate and organized documentation filing and archiving system.
• Supporting team members with typing of documents and letters and general administrative tasks as needed.
• Upsell additional facilities and services, when appropriate.
• Maintain updated records of bookings and payments.
• Operate the switchboard.

Key Requirements Skills, experience and qualification

• A diploma in secretarial studies and three to five years of work experience in a similar role
• Proven success in office administration
• Proficiency with office applications, and aptitude for learning new software and systems
• Outspoken with the ability to maintain a positive attitude
• Ability to maintain the confidentiality of company information
• Proven organizational, time management and multitasking abilities
• Excellent written and verbal communication skills
• Well-kempt and presentable.
• Over 3 years relevant experience in serviced apartments
• Must have experience using Fidelio Systems
• Men are encouraged to apply