Housekeeper Supervisor at Gap Recruitment Services Limited

Roles & Responsibilities

• Training housekeepers on cleaning and maintenance tasks
• Overseeing staff performance on a daily basis
• Checking rooms and common areas, including stairways and lounge areas, for cleanliness
• Train housekeepers on cleaning and maintenance tasks
• Oversee staff on a daily basis
• Check rooms and common areas, including stairways and lounge areas, for cleanliness
• Schedule shifts and arrange for replacements in cases of absence
• Establish and educate staff on cleanliness, tidiness and hygiene standards
• Motivate team members and resolve any issues that occur on the job
• Respond to customer complaints and special requests
• Monitor and replenish cleaning products stock including floor cleaner, bleach and rubber gloves
• Participate in large cleaning projects as required
• Ensure compliance with safety and sanitation policies in all areas

Required Qualifications

• Diploma or Degree in Hospitality /accommodation or hotel management.
• Hospitality experience of at least 2 years in a busy environment.
• Previous experience in the House keeping department

Competencies & Interpersonal Skills

• Excellent customer service skills
• Good communication and listening skills.
• Good interpersonal skills
• Ability to work well and remain calm under pressure.
• High standards of personal hygiene and personal grooming.
• Ability to multitask.
• Ability to understand complex situations and provide relevant and timely resolutions.