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We believe EVERYONE in the world deserves access to the internet and affordable communications.
Communications have an incredibly positive impact on improving the lives of individuals and accelerating the economic and social growth of developing countries; yet 4.4 billion people around the world are still unconnected and many more are poorly serviced.
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Mission Statement for the Role:
To support the HR Shared Services team in delivering high-quality, efficient, and compliant HR services. This includes contributing to the optimization of employee experiences while aligning with organizational goals for operational excellence.
Overall Responsibility:
Assist and offer support in ensuring the seamless delivery of HR services, focusing on accuracy, timeliness, compliance, and enhancing the employee experience.
Key SMART Results for A-Player Success - Target, Year 1
- Assisting in timely delivery of HR tasks, such as aiding in payroll processing, benefits administration, and updating employee data, ensuring prompt service - Q2 2024
- Providing support to maintain a 99% accuracy rate for HR transactions, encompassing assistance with changes in employee data, supporting accurate payroll computations, and aiding in precise benefits registrations - Q1 2024
- Contributing to reducing HR operational costs by implementing process enhancements, automation, and engaging in strategic negotiations with vendors - Q2 2024
- Supporting efforts to enhance employee satisfaction with HR services by achieving a 10% increase in satisfaction scores compared to the prior year, gauged through surveys and feedback mechanisms - Q3 2024
- Aiding in decreasing the average resolution time for employee queries and issues by 20%, ensuring swift and efficient support - Q1 2024
- Assisting the Shared Services Manager in ensuring full compliance with all HR-related regulations and laws, encompassing data privacy, labor laws, and reporting obligations - Q2 2024
- Supporting the execution of cost-benefit analyses for HR Shared Services initiatives, demonstrating the financial impact and return on investment for major projects - Q2 2024
- Collaborating with the HR Shared Services Manager to optimize vendor relationships, striving for at least a 15% reduction in costs or enhanced value from key HR service providers - Q2 2024
Level of Management Experience required (Mandatory & Nice to Have)
- 2+ years experience in a Shared Services role
Department stage of development where this role sits
Core energy required for this position (e.g. Sirdar Profile Type)
- Doer/ Coordinator/ Caretaker
Key Competencies - Criticality (H,M,L)
- 2+ years experience as a HR Assistant in a busy working environment - H
- Understanding and experience in the operation of HR Shared Services and can demonstrate strong delivery against performance targets set - H
- Self-motivated and resilient and able to embrace change, influence and make commercial decisions - M
- Has a can-do attitude and understands how activities within HR shared services impact the wider organisation - H
- Strong analytical skills and ability to use data to drive decision-making - M
- Ability to manage multiple priorities and deliver results in a fast-paced environment. M
Mandatory Criteria if Any (e.g. must have directly managed at least ten people) with no exceptions to hire.
- A Diploma/Bachelor's degree in Human Resources or a related field and an active member of IHRM.
- Knowledge of HR processes, policies, and practices, including payroll, benefits administration, HRIS, and compliance.
- Must have directly been involved in the day to day activities of the HR Department.
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