HR Manager (Call Center) at Summit Recruitment and Search

Key responsibilities

• Oversee implementation of HR policies and compliance at the call center branch.
• Drives recruitment and selection in line with the Company’s hiring policy and timely and accurate processing of payroll.
• Oversee employee’s personal information record keeping in compliance with the company policy.
• Tracks monthly Employee Engagement activities, solicits feedback from employees and implements recommendations based on budget. g. Prepare monthly HRM reports, and any other HR reports as required by the management.
• Ensures bi-annual Employee Satisfaction Surveys and action planning is conducted and timely coordination of monthly employee engagement activities at location.
• Champions Corporate Social Responsibility, Diversity and Inclusion initiatives at location level.
• Actively promotes Learning and Development and talent management initiatives.
• Oversees and coordinates the timely administration of performance management at the location.

Qualifications

• Master’s degree in human resources.
• Must have a minimum of 5 years’ experience working as a HR Manager in a busy call center or hospitality sector.
• Must have Membership of the Institute of Human Resource Management, a valid good conduct and Ethics & Anti-Corruption.
• Must be very engaging, a team player, innovative, keen to detail and able to blend with young employees and have exceptional understanding of labour laws.