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Gap Recruitment Services Limited is a leading recruitment firm in Kenya where International and local companies find just the right fit talent.
Role Overview:
We are recruiting for a strategic, structured, and performance-driven HR Manager with proven experience in the pharmaceutical sector. The ideal candidate must demonstrate strong expertise in performance management systems and HR policy implementation within a regulated environment.
This role is designed for a disciplined HR professional who is passionate about building accountability frameworks, enforcing governance standards, and driving measurable workforce performance. Experience operating in the pharmaceutical space is mandatory due to the compliance-sensitive nature of the industry.
Key Responsibilities
Performance Management & Workforce Effectiveness
- Lead the design, implementation, and continuous improvement of a robust performance management framework.
- Drive KPI setting, structured appraisal cycles, performance reviews, and corrective action plans.
- Embed a performance-driven culture across departments with clear accountability metrics.
- Manage underperformance processes in strict alignment with company policy and labor laws.
- Ensure performance systems are practical, measurable, and aligned to business strategy.
HR Policy Development & Implementation
- Review, strengthen, and enforce HR policies and procedures in line with Kenyan labor laws and pharmaceutical industry regulations.
- Ensure consistent policy interpretation and implementation across all departments.
- Lead disciplinary processes with procedural fairness and compliance discipline.
- Maintain well-structured HR documentation and governance systems.
- Monitor adherence to internal policies and recommend improvements where necessary.
Talent Management & Workforce Planning
- Oversee recruitment, onboarding, and retention strategies aligned to business growth.
- Implement succession planning and workforce capability development initiatives.
- Identify training needs and coordinate structured learning programs.
Compliance & Regulatory Oversight (Pharmaceutical Environment)
- Ensure strict adherence to labor laws and statutory obligations.
- Maintain HR audit readiness and regulatory documentation.
- Support compliance requirements specific to the pharmaceutical industry.
Employee Relations & Organizational Culture
- Provide strategic HR advisory support to management.
- Foster a culture centered on accountability, compliance, and performance excellence.
- Manage grievances, disciplinary matters, and conflict resolution processes professionally.
HR Reporting & Analytics
- Develop and present HR performance metrics and workforce reports.
- Analyze workforce data to support executive decision-making.
- Monitor trends in turnover, productivity, and employee performance.
Requirements and Qualifications
Education & Credentials
- Bachelors degree in Human Resource Management.
- Qualified CHRP
Experience
- Minimum 5 years progressive HR experience.
- Proven experience working within the pharmaceutical industry is required.
- Demonstrated hands-on experience implementing performance management frameworks and enforcing HR policies.
Core Competencies
- Strong knowledge of Kenyan labor laws and compliance standards.
- Demonstrable expertise in performance management systems.
- Strong policy implementation and governance orientation.
- Structured, disciplined, and results-driven leadership approach.
- High integrity and confidentiality standards.
- Excellent communication and stakeholder management skills.
- Analytical mindset with ability to interpret HR metrics and workforce data.
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