Careers at Gap Recruitment Services Limited

Role Overview:

We are recruiting for a strategic, structured, and performance-driven HR Manager with proven experience in the pharmaceutical sector. The ideal candidate must demonstrate strong expertise in performance management systems and HR policy implementation within a regulated environment.

This role is designed for a disciplined HR professional who is passionate about building accountability frameworks, enforcing governance standards, and driving measurable workforce performance. Experience operating in the pharmaceutical space is mandatory due to the compliance-sensitive nature of the industry.

Key Responsibilities

Performance Management & Workforce Effectiveness

• Lead the design, implementation, and continuous improvement of a robust performance management framework.
• Drive KPI setting, structured appraisal cycles, performance reviews, and corrective action plans.
• Embed a performance-driven culture across departments with clear accountability metrics.
• Manage underperformance processes in strict alignment with company policy and labor laws.
• Ensure performance systems are practical, measurable, and aligned to business strategy.

HR Policy Development & Implementation

• Review, strengthen, and enforce HR policies and procedures in line with Kenyan labor laws and pharmaceutical industry regulations.
• Ensure consistent policy interpretation and implementation across all departments.
• Lead disciplinary processes with procedural fairness and compliance discipline.
• Maintain well-structured HR documentation and governance systems.
• Monitor adherence to internal policies and recommend improvements where necessary.

Talent Management & Workforce Planning

• Oversee recruitment, onboarding, and retention strategies aligned to business growth.
• Implement succession planning and workforce capability development initiatives.
• Identify training needs and coordinate structured learning programs.

Compliance & Regulatory Oversight (Pharmaceutical Environment)

• Ensure strict adherence to labor laws and statutory obligations.
• Maintain HR audit readiness and regulatory documentation.
• Support compliance requirements specific to the pharmaceutical industry.

Employee Relations & Organizational Culture

• Provide strategic HR advisory support to management.
• Foster a culture centered on accountability, compliance, and performance excellence.
• Manage grievances, disciplinary matters, and conflict resolution processes professionally.

HR Reporting & Analytics

• Develop and present HR performance metrics and workforce reports.
• Analyze workforce data to support executive decision-making.
• Monitor trends in turnover, productivity, and employee performance.

Requirements and Qualifications

Education & Credentials

• Bachelors degree in Human Resource Management.
• Qualified CHRP

Experience

• Minimum 5 years progressive HR experience.
• Proven experience working within the pharmaceutical industry is required.
• Demonstrated hands-on experience implementing performance management frameworks and enforcing HR policies.

Core Competencies

• Strong knowledge of Kenyan labor laws and compliance standards.
• Demonstrable expertise in performance management systems.
• Strong policy implementation and governance orientation.
• Structured, disciplined, and results-driven leadership approach.
• High integrity and confidentiality standards.
• Excellent communication and stakeholder management skills.
• Analytical mindset with ability to interpret HR metrics and workforce data.

go to method of application »

Role Overview:

We are recruiting 3 Pharmacy Sales Representatives to support expansion within the retail pharmacy channel. The successful candidates will be responsible for onboarding retail pharmacies, driving product visibility, executing marketing plans, and building strong trade relationships.

This role requires a proactive, field-oriented sales professional capable of maintaining high daily visit targets while strengthening brand presence across assigned territories.

Key Responsibilities:

Retail Pharmacy Onboarding & Relationship Management

• Identify and onboard new retail pharmacies within assigned territories.
• Build and maintain strong relationships with pharmacy owners and attendants.
• Ensure proper product listing and availability across outlets.

Sales Execution & Territory Management

• Conduct daily field visits to 10–15 retail pharmacies as per assigned route plan.
• Achieve monthly sales and distribution targets.
• Monitor stock levels and ensure timely replenishment.
• Provide regular feedback on competitor activity and market trends.

Marketing Plan Execution

• Execute approved marketing and promotional campaigns in retail pharmacies.
• Ensure proper product placement and visibility in-store.
• Support product launches and promotional activations.

Reporting & Performance Tracking

• Submit daily and weekly field activity reports.
• Track sales performance against targets.
• Maintain accurate customer records and territory data.

Compliance & Brand Representation

• Ensure all sales activities comply with company policies and pharmaceutical industry standards.
• Represent the company professionally at all times in the field.

Requirements and Qualifications

Education:

• Diploma or Degree in Sales & Marketing, Pharmaceutical Technology, Business Administration, or related field.

Experience:

• Minimum 3 years sales experience in the pharmaceutical industry.
• Prior experience handling retail pharmacy accounts is highly preferred.
• Proven ability to meet field visit and sales targets.

Core Competencies:

• Strong communication and negotiation skills.
• Self-driven and target-oriented.
• Ability to work independently in a field-based role.
• Good territory planning and time management skills.
• Professional and relationship-focused approach.