HR & Operations Manager at Human Capital Outsourcing Limited

Responsibilities

• Develop and implement HR and operational strategies aligned with business objectives.
• Lead talent acquisition, onboarding, and workforce planning initiatives.
• Develop and implement performance management systems across the organization.
• Oversee employee relations, disciplinary processes, and conflict resolution.
• Ensure compliance with labour laws, company policies, and statutory requirements across operating countries.
• Develop HR policies, procedures, and operational manuals.
• Lead compensation, benefits, and reward management programs.
• Coordinate learning, leadership development, and succession planning initiatives.
• Monitor employee engagement and organizational culture improvement programs.
• Oversee daily operational activities to ensure efficiency and service excellence.
• Develop and monitor operational KPIs and performance dashboards.
• Streamline operational processes to improve productivity and reduce operational costs.
• Manage organizational budgets relating to HR and operations.
• Coordinate procurement and administration functions where applicable.
• Ensure compliance with health, safety, quality, and environmental standards.
• Oversee fleet, facilities, and office administration functions.
• Identify operational risks and implement mitigation strategies.
• Lead business continuity and operational improvement initiatives.
• Prepare periodic management reports and strategic recommendations.
• Build strong relationships with clients, regulators, and key stakeholders across Eastern Africa.
• Lead, coach, and develop multidisciplinary teams to achieve organizational objectives.

Skills & Requirements

• Bachelor's Degree in Human Resource Management, Business Administration, Operations Management, or related field.
• Master's Degree in Business Administration (MBA) or related field is highly desirable.
• Minimum of 8 years' progressive experience in HR and Operations Management, with at least 3 years in senior management.
• Experience in logistics, transport, supply chain, or regional operations is highly preferred.
• Professional HR certification such as CHRP(K), IHRM, CIPD, or equivalent.
• Strong understanding of labour laws and HR best practices across East Africa.
• Proven experience managing large multidisciplinary teams.
• Strong financial and operational management skills.
• Experience implementing HRIS and ERP systems.
• Excellent leadership, negotiation, and stakeholder management skills.