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  • Posted: Mar 6, 2026
    Deadline: Not specified
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    Proto is a leading generative AI platform for local customer experience. Powered by GPT and a proprietary AI engine, Proto's AI Customer Experience (AICX) Platform automates transactions, tickets, bookings, and other high-volume interactions for local and mixed languages across text, voice and 20+ messaging channels. Proto is globally-recognised for its incl...
    Read more about this company

     

    Human Resources & Administration Manager

    Qualifications

    • Bachelor’s degree in human resources, business administration or related field.
    • CHRP-K, Higher Diploma in HRM or equivalent professional qualification.
    • 5+ years of progressive experience in HR roles, with at least 2 years in managerial capacity leading a team.
    • Active member of the Institute of Human Resource Management (IHRM).

    Job role

    HR Leadership

    • Develop and Execute HR Strategies that support the organizations’ overall objectives.
    • Lead the HR Team and collaborate with functional managers to align HR initiatives with company goals.
    • Provide guidance on organizational design, workforce planning and talent management.

    Employee Relations and Engagement

    • Foster a positive work environment by promoting open communication, employee feedback, and recognition program.
    • Address and resolve employee relations issues and concerns.
    • Lead Initiatives to enhance employee engagement, satisfaction, and retention.

    Talen Acquisition and Management:

    • Oversee the recruitment process, including job postings, candidate sourcing, interviewing,and selection.
    • Develop strategies to attract retain top talent.
    • Create and implement onboarding and orientation programs for new hires.

    Performance Management:

    • Lead the performance management process, including goal setting, performance evaluations and development plans.
    • Provide guidance to managers on effective performance feedback and coaching.

    Training and development:

    • Identify training need and develop professional development programs.
    • Collaborate with departments to ensure employees receive relevant and impactful training.

    Compensation and Benefits:

    • Manage compensation and benefit programs to ensure competitiveness and compliance with regulations.
    • Conduct salary reviews and benchmarking to ensure fair and equitable compensation practices.

    HR Compliance:

    • Ensure compliance with labor laws, regulations and HR Policies.
    • Oversee HR audits and recommend corrective actions as required.

    HR Metrics and reporting:

    • Develop and track Key HR Metrics to assess the effectiveness of HR programs.
    • Prepare reports and presentations for Senior management on HR initiatives and outcomes.

    Conflict resolution:

    • Mediate and resolve workplace conflicts and issues in a fair and timely manner.
    • Provide guidance on disciplinary actions and termination processes.

    Change management:

    • Lead change initiatives, such as organizational restructuring or process improvements.
    • Communicate changes effectively and manage potential resistance.

    Admin Management

    • Oversee administrative operations and office management
    • Manage contracts involving office facilities, assets and services
    • Ensure workplace safety, security, and compliance standards
    • Manage administrative budgets and cost efficiency
    • Coordinate company events, meetings, and internal communications

    Check how your CV aligns with this job

    Method of Application

    Interested and qualified? Go to Proto on hris.peoplehum.com to apply

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