Humanitarian Information and Reporting Officer at World Vision Kenya

Reporting to : Project Manager

Grade Level : 12

Purpose of Position

To provide technical lead in field-based IT operations pertaining to the Last Mile Mobile Solutions (LMMS) and Commodity Tracking System (CTS).

Major Responsibilities

LMMS/CTS System operation: 40%

• Oversee wireless connectivity issues between mobile devices and roaming servers in field operations, troubleshooting where necessary.
• Ensure Safety of data collected in the field; maintain backups and encryption of laptop data when required.
• Support in the administration LMMS/CTS system users within the project.
• Provide systems support and report back to the field team on state of field deployments.
• Work with software developers and partners in new systems and upgrades
• Report technical failures, help to replicate problems and lead field installations with system upgrades/new releases.
• Document technical shortfalls within the existing mobile product offering and with new version releases
• Prepare LMMS/CTS reports and forward them to relevant departments within WVK and LMMS/CTS Global IT.

Documentation and Reporting 35%

• Prepare commodity reports (CSR, RSR, LSR) and ensure timely submission to National office and other stakeholders.
• Maintain a neat, organized and chronological filing system, ensuring that hard copies of the recommended reports are available and easy to access at any required time.
• Update the shipment registers, shipment receipt summaries, Loss claim register and Loss files to make sure that the soft copy and files are up to date for easy accessibility on monthly basis.
• Make frequent visits to the field locations to ensure accountability.
• Collect and keep all the receipts and dispatch summary, truck inspection reports, loss reports, physical inventory, warehouse inspection report, distribution summaries and distribution center visit reports.
• Track key CWB indicators of strategic relevance from secondary and primary data available.
• Ensure real-time monitoring and appropriate data storage so that local programming data is readily available at times
• Review invoices and other Cooperating Partner reports.

Coordination and collaboration 10%

• Work closely with the global LMMS/CTS Support personnel in all aspects of the technology readiness and rollout, in addition to providing feedback to, and receiving technical instructions from, the HIRO at National Office on IT upgrades, maintenance and new developments
• Participate in forum of IT support staff for LMMS/CTS for sharing common experiences and troubleshooting technical challenges.

Capacity Building 10%

• Participate in capacity development initiatives for field staff to ensure adequate LMMS/CTS coverage.
• Support HIRO Officer to provide training to other Food Assistance staff.
• Support community groups, youth and children to engage constructively with duty bearers and service providers to improve access to, and quality of, essential services.

Other Roles 5%

• Attend and participate in the daily morning devotions;
• Perform any other duties as required by the supervisor or his/her designee.

Knowledge, Skills and Abilities

• Minimum of Bachelor’s degree in computer Science or IT or any other related course from a recognized University.
• A minimum of 3 years work experience in IT or related.
• Effective in written and verbal communication in English [English and Kiswahili].
• Solid networking skills – able to set up, securing and administer wireless ad-hoc peer-to-peer networks. Ability to isolate and troubleshoot network connectivity difficulties accordingly and through running IP configuration tools, resetting wireless connections. Understands TCP/IP protocol.
• Knowledgeable of Relational Database Management Systems – exposure to MySQL highly desirable, including the use of database management tools (such as MySQL Query Browser and Administrator).
• Ability to troubleshoot IT problems – log, track and systematically troubleshoot IT problems.
• Understanding of the Windows Mobile Platform desirable.
• Strong analytical, problem solving and organizational skills with an attention to details
• Exposure to mobile hardware technologies (Intermec or similar products including Motorola/Symbol) desirable.
• Ability to learn new software systems and running rudimentary system upgrades.
• Ready to support end-users.
• The position requires ability and willingness to travel domestically and internationally up to 30% of the time.
• Solid background in the Window Operating System – XP in particular. Comfortable invoking, stopping or restarting System Services, installing and uninstalling software, creating user groups and setting up user privileges.