ICT Business Systems Analyst-Mombasa at Siginon Group

Job Purpose

• Reporting to the ICT Business Systems Manager, the job holder will be responsible for performing ICT Systems analysis of business and user needs, documentation of the requirements, and translation into proper systems requirements & specifications. Coordinate the implementation of any identified and approved process improvements, enhancements and controls in the existing ICT systems or new Systems in collaboration with all customers, business process owners, ICT personnel, Systems vendors, and consultants.

Responsibilities:

• Trains, leads, and provides technical guidance to user departments and technical staff assigned to business systemsanalysis; directs the work of peers and/or subordinate professional Information Technology staff on assigned projects.
• Analyses and evaluates business requirements, consults with personnel from various departments and identifies areas for the development of technical solutions to automate and/or improve business processes.
•  Provides recommendations on new or enhanced systems, software, upgrades, and modifications. Evaluates and balances the requirements/needs of multiple departments/divisions in identifying the technical solution that will best meet the identified needs. Participates in developing strategic plans for systems/applications development for the business units.
• Acts as the project lead over moderate/large business automation projects; develops and monitors project budgets and resources; interfaces with clients to define project scope and review project activities, recommendations, and outcomes; coordinates the use of project resources based on project  requirements; designs and implements project testing and quality assurance processes.
• Assigning and directing project team members that cross multiple IT disciplines and/or departments; as well as other resources, on assigned Systems projects to ensure compliance with schedule, budget, and project specifications.
• Coordinating the activities of contract personnel and/or vendors, consistent with project plans; identifying and resolving obstacles to progress.
•  In liaison with the Business Systems Manager, design and direct project testing and quality assurance processes for assigned ICT projects.
• Coordinates and conducts user training sessions; develops and updates user documentation, written instructions, training guides, manuals and materials for users and applications support staff; meets with users to provide information regarding system changes and enhancements and to address any questions or issues.
• Identify opportunities to improve operational processes and drive business efficiency based on rigorous analytical examination.
• Design, develop and maintain reporting and business intelligence solutions within prescribed guidelines and business requirements.
• Maintain proper system access controls and authorization matrices in compliance to the company’s ICT policy and in alignment to the approved organizational structure.
• Performance of periodic Business Systems security audits on the application logs to guarantee data integrity, security reliability, and consistency. Ensure full implementation of internal audit recommendations on the business systems.

Education, Professional Qualifications & Work experience

• Bachelor’s Degree in Information Technology.
• Relevant professional qualifications/certifications (SAP, SAP BYD, CBAP, Data analytics, PMI certification).
• Minimum of 5 years’ experience in a similar role
• Excellent Knowledge in System development life cycle
• Proficiency in ERP systems, preferably SAP.
• KCSE Minimum C (plain)

Skills & Competencies

• Strong business analysis and requirements gathering skills.
• Excellent planning, organizational, and project management abilities.
• Strong analytical, problem-solving, and decision-making skills.
• Effective communication, interpersonal, and stakeholder management skills.
• Strong technical and systems analysis capabilities.
• Knowledge of ERP systems, business intelligence, and process automation solutions.
• Strong teamwork, collaboration, and user support skills.
• High level of integrity, professionalism, and attention to detail.