ICT Change Manager at I&M Bank

Primary Responsibilities

• Plan, review  and implement the change management process and ensure policy conformance.
• Chair all CAB and ECAB meetings in the absence of the CAB/ECAB chair person and ensure TCAB rules are adhered to.
• Ensure that Standard Changes are defined, and the list of standard changes are kept up to date.
• Ensure that approved changes are implemented in accordance with the approved change/release plan.
• Work with Project Managers and IT Production Support Team on the pipeline projects to ensure efficiency, and process adherence while transitioning to UAT or production.
• Analyze change records, develop monthly reports on the trends or problems to improve Change Management process (CSIP).
• Support Continuous Integration , continuous Development (CI/CD) pipeline across technology.
• Drive change and release Management Automation.
• Drive alignment with other key processes (Incident Management, Problem Management & Devops) as well as Business continuity functions.
• Produce Regular Management reports.
• Ensure all changes on the configuration items are reported, ticketed, classified, prioritized, and assigned appropriately within the ITSM.
• Co-ordinate ECAB (Emergency CAB) meetings/approvals.
• Monitor and Reviewing activities of individuals and teams that build and test changes to ensure conformance to change policy.
• Disseminate information to the management and staff concerned.
• Assist with the preparation of RFC, review, and other Change related documentation (minutes, agendas, actions, FSC etc.)
• Support Implementation of a configuration Management Database.
• Act as the point of contact during internal/external audits on IT Change Management.

Person Specifications

• Bachelor’s degree in IT/Computer Science.
• At least 7 years' relevant working experience.
• Excellent communication and interpersonal skills.
• Excellent problem solving and decision making skills.
• Excellent change management and people management skills.
• Experience of implementation of ITSM Principles.
• Practical Understanding of ITIL framework.