ICT Infrastructure - Networks Engineer at KCB Bank Kenya

Job Description

• Work closely with the contracted vendor to adhere to the network infrastructure preventive maintenance schedule, ensuring that all network equipment are serviced according to the laid down schedules, and ensuring that the SLA with the vendors is adhered to and penalties are applied in instances where service levels are not met.
• Maintain an up-to-date inventory of network devices, systems, and services, ensuring that LAN equipment movement and changes in all Customer stations are controlled and documented.
• Act as the single point of contact in matters relating to network performance, availability, reporting and service improvement initiatives, taking lead in resolution and closure of all network related audit and risk issues identified on the network.
• Champion IT assurance to ensure any new products, IT changes introduced in the bank’s network meets the compliance threshold. The role is a participant in the banks Change Advisory Board (CAB) with responsibility to approve and reject changes that do not meet the compliance threshold.
• Be aware of the broad and perpetually up to date risk assessment of the network infrastructure, the core banking application and all peripheral/ interfaced applications within the group, considering their business risk implications with a view to determine the main areas of focus and priority and hence draw an appropriate program of work.
• Support of the National Bank’s network across all its branches and locations and provision of solutions to the network challenges experienced by the bank users in liaison with the Service Delivery and other relevant teams. This is to be achieved by being cognizant of the bank’s operational days & timings and key measured performance indicators. 
• Consistency in achieving compliance requirements, optimal efficiency, and cost containment with regard to the departmental objectives, the wider IT division goals and across the Bank.
• Adequacy of personal competence to effectively maintain the bank’s network & communications infrastructure through constant interrogation and proposal of innovative solutions that consistently meet established standards or benchmarks.
• Working together with relevant divisions and departments, in coordinating, aligning and executing the bank and group’s business continuity management plans to assure business that there is adequate disaster recovery plans for all critical business systems as defined by the Group information security policy.