ICT Manager at Kenya Association of Manufacturers

Responsibilities and Duties

• Ensuring reliable performance of the KAM ERP system including troubleshooting and resolving any ERP related hardware, software, user access or other problems. 
• Monitoring system performance and security to maintain system security and reliability.
• Overseeing and determining timeframes for major IT projects including system updates, 
• preventive maintenance, upgrades, migrations, and outages
• Managing and reporting on allocation of IT budget
• Running and sharing regular operation system reports with the management
• Running regular checks on network and data security
• Identifying and acting on opportunities to improve and update software and systems
• Manage the server clusters, IP-PABX, application servers and cloud server (AWS).
• Provide IT related support and guidance to staff members and management
• Supervising installation, configuration, upgrading and proper maintenance of the 
• organization's IT devices, Software, Applications, and infrastructure. This includes but not 
• limited to PCs LAN, WAN, Servers, Printers, Firewalls, Audio/Visual Equipment, 
• Deployment and running of the organizations Solutions in the Cloud
• Setting and administering of IT Services and maintenance of Service Levels of within targets as per ITIL standards
• Improving the organisation’s resilience by overseeing IT Business Continuity and Disaster Recover Plans
• Ownership and Management of IT Contracts/Service Level Agreements and Vendors Implement IT Assets Management Processes
• Support IT Procurement activities
• Participate and assist in the organization of ICT related training for users
• Conducting security audits, security vulnerability checks against organization systems, 
• carrying out remediation tasks and making policy recommendations
• Portfolio and Project Management of Enterprise-Wide IT Initiatives 
• Support of Digital Marketing and Media, E Commerce Projects
• Keep abreast of technological developments, current initiatives and changes in ICT and appraise the management accordingly.
• Leadership of IT section including mentorship and career development of IT Staff

Qualifications and Experience

• Bachelor’s degree in Computer Science, Management Information Systems, Information Technology, or related discipline
• Minimum of Eight (8) years of practical work experience (3 years of these in management role)
• Good knowledge of Data Analytics, Project management, Cloud computing, Networking and wireless and Basic Coding.
• Working knowledge of Active Directory, Exchange, Firewalls, Cloud Services (AWS) and Microsoft Office365
• At least two Certifications in any of the following areas
• IT Service Management (ITIL)
• Project Management (PMP/Prince2) or Agile (Scrum)
• Security/IT Governance Certification (COBIT/CISA)
• Experience with supporting ERP (Microsoft Dynamics) will be a requirement
• Highly organised and detail oriented; able to prioritise and produce work of a consistently high standard.
• Good interpersonal skills, able to interact and work with across functional teams 
• Creative, open to new ideas and ability to multi-task effectively
• Clear and logical mind with a practical approach to problem solving and a drive to see things through to completion.