ICT Officer _ HR CBO Services at United Nations Office at Nairobi (UNON)

Key Responsibilities:

• Develop ICTs strategies, plans and policies for the project
• Specify and provide technology to meet the project needs
• Provide user training of ICT resources and ensuring the security of ICT systems.
• Responsible for the design, coordination and implementation of the monitoring and evaluation, research, and learning framework of the Project.
• Develop a systematic monitoring framework to improve the qualitative and quantitative evidence gathered by the Project
• Provide technical assistance particularly in relation to monitoring, reporting and governance issues.
• Design and establish internal databases and files for CBO
• Provide technical advice to CBO clients when necessary.
• Performs 2nd level desktop troubleshooting in conjunction with the Help Desk.
• Oversee software distribution updates, scripting, testing and support.
• Coordinate with other organizational units on issues that affect desktop administration and configuration.
• Plan, schedule, and co-ordinates the work of the project team
• Provide full range of technical assistance in the area of ICT administration and support.  
• Acts as problem escalation point for staff at lower levels
• Generates workload and performance reports on a regular basis.
• Act as the client contact point for ICT services
• Ensure that quality assurance procedures are implemented.
• Ensures that all requests are logged and tracked with minimum delay
• Perform other duties as assigned

Qualifications/special skills

• A 1st Level Degree in Information Science or equivalent is required. A minimum of 4 years of experience in Information science or related field is required. Familiarity with UN recruitment processes is desirable but not a must. Experience with Oracle PeopleSoft software is required Excellent communication and interpersonal skills, with a proven ability to work in a multicultural and diverse environment is required. Proficiency in Information Technology tools is required.