ICT Specialist at International Committee of the Red Cross (ICRC)

Duties and Responsibilities

• Independently installs, maintains, repairs and monitors ICT equipment in line with ICRC standards
• Oversees and monitors the set up of ICT Infrastructure in Somalia for all ICRC offices
• As a part of global support services handles customer/staff queries and escalates as per the ICT policy
• Ensures ICT inventory is updated regularly, carries out regular physical checks and maintains adequate stocks levels in the field offices
• Monitors and ensures that existing ICT infrastructure is functional
• Ensures that global/country-level policies and procedures are implemented and adhered to
• Interacts with suppliers and service providers and ensures adherence to ICRC logistics and ICT procedures in all transactions
• Conducts end-user briefings and trainings centering on the ICRC ICT systems
• Develops and updates the technical documentation for all ICT equipment
• Allocates tasks amongst the field ICT team members and supervises them remotely
• Monitors teams’ performance and is involved in capacity building

Minimum qualifications and required competencies

• Bachelor’s degree or equivalent in Information Technology, Electronics or Computer Science
• 5 years' troubleshooting experience in; ICT service catalogue; workplace services, telecommunications, IT and help desk
• Windows Server Technology, Security Gateway and Fire wall Certification
• Experience in LAN and WAN configuration
• Knowledgeable and skilled in Wireless and VSat technologies
• Experience in Project management and report writing
• Ability to work under minimal supervision in a very busy environment
• Good command of English and Somali language
• Good knowledge of the social, economic, and political affairs of the assigned region

We Offer

• A challenging job opportunity within a dynamic work environment in an international humanitarian organization
• Training and development opportunities
• A competitive salary with benefits, based on the ICRC Compensation and Benefits framework