ICT Technician at Hemingways Collection

• Hemingways Watamu is seeking a skilled and service-oriented ICT Technician to join our team. This role is pivotal in ensuring the seamless operation of our hotel's information and communication technology systems, supporting both back-of-house operations and guest- facing services.

KEY RESPONSIBILITIES:

• Maintain and support the hotel's ICT infrastructure, including networks, servers, and connected devices.
• Ensure optimal performance of systems used in reservations, billing, and property management.
• Troubleshoot hardware and software issues promptly to minimise disruption to operations and guest experiences.
• Perform routine maintenance and system updates to uphold reliability and security.
• Liaise with external vendors for system upgrades, repairs, and technical support.
• Provide responsive and courteous support to hotel staff and guests regarding ICT-related matters.

WHAT WE'RE LOOKING FOR:

• Proven experience in ICT support, preferably within the hospitality industry.
• Strong understanding of hotel systems including Opera PMS, Simphony POS, Material Controls and SUN Systems.
• Proven experience in maintaining Local Area Networks (LANs), IPTV, and CCTV systems.
• Excellent problem-solving skills and a proactive approach to issue resolution.
• Outstanding customer service and communication skills.
• Ability to work independently and collaboratively in a fast-paced environment.

ACADEMIC QUALIFICATION:

• Advanced diploma or Degree in Information systems or information technology..
• CCNA, Network+, or similar network certification
• Cloud management certifications are added advantage