ICT Technician at Mama Ngina University College (MNUC)

Job Specifications

The ICT Technician will be responsible for providing technical support in the installation, configuration, maintenance and management of ICT systems, network infrastructure and enduser support services within the University College.

Person Specification

• Hold a Bachelor’s degree in Information Communication Technology (ICT), Computer Science, Information Systems or a related field from an accredited and recognized University;
• CCNA 4 (Cisco Certified Network Associate) Certification or demonstrable CCNA-level knowledge in networking;
• Have at least three (3) years’ relevant work experience in a busy ICT environment;
• Experience in a university, public institution, or large organizational environment will be an added advantage

Duties and responsibilities:

• Installing, configuring, monitoring, and maintaining Network Infrastructure (LAN, WAN, wireless networks);
• Supporting Data Centre Operations, including servers, storage systems, firewall, backups, cabling, power, and cooling;
• Providing user and system support for Institutional ICT systems, including Microsoft Dynamics 365 ERP, LMS, and other core applications;
• Monitoring network and system performance to ensure availability, reliability, and security;
• Troubleshooting and resolving ICT-related hardware, software, and network faults;
• Assisting in the administration and support of Windows Server and Linux-based systems;
• Implementing ICT security controls in line with MNUC policies and best practices;
• Maintaining ICT documentation, system logs, asset registers, and incident reports;
• Providing end-user technical support and basic ICT training to staff and students;
• Performing any other ICT-related duties as may be assigned from time to time.