ICT Trainee at CDL Human Resource

Key Responsibilities

• Technical Support
• Provide first-level technical support to staff for hardware, software, and network-related issues.
• Assist in troubleshooting computer systems, printers, and other ICT equipment.
• Support users in installing and configuring software applications.
• Systems & Network Support
• Assist in monitoring and maintaining the organization’s network infrastructure.
• Support the setup, configuration, and maintenance of desktops, laptops, and peripheral devices.
• Assist in system updates, backups, and routine maintenance.
• ICT Infrastructure Maintenance
• Help maintain ICT equipment inventory and asset records.
• Assist in maintaining servers, network devices, and internet connectivity.
• Participate in hardware installation and replacement when necessary.
• Documentation & Reporting
• Document technical issues and solutions in the ICT support system.
• Assist in preparing basic ICT reports and system documentation.
• Maintain proper records of ICT assets, licenses, and maintenance schedules.
• Learning & Development
• Participate in training sessions and learn best practices in ICT management and support.
• Stay updated on emerging ICT technologies and tools.
• Support ICT-related projects and initiatives as assigned.

Qualifications & Requirements

• Bachelor’s Degree in Information Technology, Computer Science, ICT, or a related field.
• Basic knowledge of computer hardware, networking, and operating systems.
• Familiarity with Microsoft Office and basic IT troubleshooting.
• Strong willingness to learn and develop ICT skills.
• Good problem-solving and analytical skills.
• Good communication and interpersonal skills.